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Downgrade from PE to Y on CX

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eosphoros

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Jul 5, 2011
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I have just had a look at an online booking coming up for travel to and from BKK and on one of the segments (BKK-HKG) it appears my flight has been cancelled and I have been put on an earlier service. I received no notice of this change by email.

The result of this change was also that the new service has no PE cabin, forcing me into Y. I have never found myself in this situation before (nor have I not been emailed when such drastic changes occur). Indeed, the last time there was an equipment change (with QF) I was upgraded from PE to J. For those who have been through similar situations before, what recourse do I have against CX for making this change (that was not put to me)?
 

MEL_Traveller

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Joined
Apr 27, 2005
Messages
21,575
I have just had a look at an online booking coming up for travel to and from BKK and on one of the segments (BKK-HKG) it appears my flight has been cancelled and I have been put on an earlier service. I received no notice of this change by email.

The result of this change was also that the new service has no PE cabin, forcing me into Y. I have never found myself in this situation before (nor have I not been emailed when such drastic changes occur). Indeed, the last time there was an equipment change (with QF) I was upgraded from PE to J. For those who have been through similar situations before, what recourse do I have against CX for making this change (that was not put to me)?
li think it depends on the fare rules for your particular flight. if this is a single flight ticket (ie not connecting from Australia or other long haul) you will generally be offered compensation for the downgrade. that usually takes place at the airport at check in (a cash compensation)

if this is part of a bigger itinerary, check the fare rules to see what happens in the event premium economy is not available on a flight. it might be that no compensation is payable. however, even if that is the case, it's always worth asking if they will give you something. I have had connecting flights where first class has been withdrawn, but as it was a mileage ticket I received no compensation.

there is no obligation to upgrade you to a higher class.
 
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