Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[strippett]

I didn't bother calling for mine, I just sent through an email with all the details, including the fact I could prove registration if required. DSC then posted a couple of days later.

What email address did you send to ?

 

[blackcat20]

What email address did you send to ?

"Qantas Frequent Flyer" <[email protected]>

 

[JohnK]

What do you mean when you say single PNR bookings? I am referring to bookings made during the DSC promo without buying a GV first.

Multi-sector one-way flights where only some sectors post double SCs.

 

[madrooster]

Multi-sector one-way flights where only some sectors post double SCs.

Booked with GVs? It's generally only when booked with GVs that this has been occurring...

 

[JohnK]

Booked with GVs? It's generally only when booked with GVs that this has been occurring...

I don't think so. It wasn't me but has been posted in this thread recently.

 

[Ansett]

Used GV bought during DSC Period after terms and conditions changes. Flights booked a week ago. Departed MEL-SYD-CGK and return on the 7th and 9th of this month.

All normal status credits appeared same day as flight.

Have received DSC for CGK-SYD sector Yesterday no other sectors posted yet.

 

[RichardMEL]

What do you mean when you say single PNR bookings? I am referring to bookings made during the DSC promo without buying a GV first.

What I meant was some people having certain sectors of a single booking not post DSC (eg: outbound legs post regular SC but no DSC, yet return post both).

 

[RichardMEL]

"Qantas Frequent Flyer" <[email protected]>

Amusingly I emailed same a few months back (more because I was bored and thought it can't hurt) to chase up some. No response.. no result. I don't care enough to make an issue of it but glad it worked for one little black cat

 

[RichardMEL]

I'm not sure how I feel about acusing agents of "lying" per se. I reckon it would be more a case of assumptions being made to find a reason why something would have occured. Same result of course.

To me it's a bit like a delay or irrops situation. Agent uses available information and tells a pax one thing.. the reality turns out to be something else. pax thinks agent lied to them with the benefit of hindsight.. agent tells them what they can based on what they know at that time.

I'm not defending anyone here or tying to, but I see it enough on my regular work life where someone queries some issue or other... and sometimes, people answering the issue look at the system, see X and Y and think "Oh, it must be Z" but with further research it turns out to be somehing else totally.

Do some agents lie to save face or try and protect a situation or perhaps protect a customer's ego? Probably but I reckon with stupid things like these endless IT glitches it's likely more a case of assumptions, misinformation or misinterpreting the situation rather than outright lies.

just my 2 cents.

 

[blackcat20]

Amusingly I emailed same a few months back (more because I was bored and thought it can't hurt) to chase up some. No response.. no result. I don't care enough to make an issue of it but glad it worked for one little black cat

It took me two goes. The first response was very general:

Please be advised that to be eligible for the promotion, booking and date of travel should be within the promotion. Also, successful registration should be made to the date specified on the promotion.

Double Status Credits may take up to 6-8 weeks after completion of travel to be credited to your Frequent Flyer Account automatically.

We recommend that you keep your documents – tickets and screenshot of the offer that shows you're registered for the promotion – until you see the bonus status credits in your account. If they don’t appear, simply email copies of your documentation to [email protected] and we’ll be happy to take a look at this for you.

I replied back on the six week mark quoting the line from the offer email, gaven them dates and PNRs. I didnt attache anything, and it got sorted.

 

[Deleted member 29185]

I'm not sure how I feel about acusing agents of "lying" per se.

I suppose it's always good to look only on the positives, but I agree with the lying quip simply because I do most certainly believe many contact agents from many companies will lie just to get rid of a problematic caller. Lying may be a bit strong, but it is accurate. Even if it is an assumption or a guess, they should state that otherwise they are giving information knowing that it may be false and that is not their job. (MHO only)

 

[RichardMEL]

I suppose it's always good to look only on the positives, but I agree with the lying quip simply because I do most certainly believe many contact agents from many companies will lie just to get rid of a problematic caller. Lying may be a bit strong, but it is accurate. Even if it is an assumption or a guess, they should state that otherwise they are giving information knowing that it may be false and that is not their job. (MHO only)

ah, but if one admits to a guess they open themselves up (and the company). Personally I would rather be this way, and I am when I am not sure about something with my own customers (who are all internal to my company) because I'd rather be open and honest about somehting - even if it means admitting "I don't know, but I'll research it" rather than bluffing one's way through or saying something I know is BS (because I think, in general, people are quite cool with admitting that you're human and if they receive a reasonable explanation for whatever they can deal with it more readily then either a fob off, a deferral with no reasonable reason or whatever).

I guess the problem is that say I speak to customers. I represent the airline and it can get curly in terms of customer expectation, potential confusion or even "Well that agent told me... now you're telling me...' scenarios.

I expect I'd make a terrible CSR because I'd always be like "Well all I can tell you from what I see here is that flight 94 is scheduled on time, but I see the inbound hasn't left MEL yet so I don't see how THAT can happen!" yeah, maybe not (and let's say I did say that, then a sub happens and the flight goes out OK, some customer could have gone to the bar thinking the flight is going to be delayed hours, then miss it.. and blame me).

It can be a very grey area, specially with irrops and ever changing situations

In the case of DSC's not posting and all that stuff (to try and bring us back on topic), and having a background in IT, I'd still err on the side of assumption and the like. Specially when "wait for six-eight weeks" deferral doesn't work or isn't an option. In a way I think the agents are in a no wi n situation with this stuff.. they can't fix it.. it doesn't seem to be consistent (based on anecdotes here) and so on. Do you admit your employer/system has issues to a customer? I don't know what the "right" answer to this is.

And yes, I am sure, some agents will make up something to get rid of a "problem" caller... no doubt. Human nature too.

of course, as usual, if QF bothered to spend the time/money/effort to resolve these issues, or build them properly in the first place(and test properly!) then none of this would be an issue. Of course if they did, certai things would never have been possible... swins and roundablouts?

 

[CatherineC]

I’ve never been a (lucky) gambler and perhaps the following is why......
Bought 2 GVs during DSCs period. Booked a flight using one in late March and received DSCs for this flight in late May ( 8 weeks after Flight) after calling. Status year ended 31 May and at that point had 580 SCs including Loyalty bonus and 40 from a flight booked using other GV and taken in late May. Based on earlier crediting of DSCs I ‘presumed’ I would be ok and extra 40 for late May flight would eventually get me over the line. Called to see if DSCs could be awarded to avoid falling back to silver but no.... told to wait the usual 6-8 week period and follow up if nothing happens. Followed up and after receiving nonsense emails I called today. Long and the short of it is I won’t get DSCs for flight in late May as it was booked in early May, not during the stated promo period. The DSCs I was awarded for the March flight were apparently a ‘system error’ or a ‘customer service operator’ error and clearly I should consider myself fortunate......they then tried the ‘buy 20 SCs for 80,000 points’ sell which I will ‘consider’. Really annoyed at all of this and very inclined to send a letter ‘requiring’ the awarding of the 40 SCs ......
Will I be wasting my time pursuing this?? Should I just stick with silver (and enjoy my gold Velocity status even more!) or give them the 80,000 points????

 

[Tropic]

Im in similar position. Received DSC for 1 of 4 sectors flown in late June on GV purchased during promotion period and have been given wait the 8 weeks response for the remaining sectors. Have 4 more flights coming up next week on same basis. Membership year ends end of August so unlikely points will credit before then meaning I will drop to silver for a while, not good given lots of QF international flights planned for August/September. I will be drafting an email in due course. First world problem I know.

 

[JohnK]

Will I be wasting my time pursuing this?? Should I just stick with silver (and enjoy my gold Velocity status even more!) or give them the 80,000 points????

The delayed bookings in early May are eligible for double SCs. Don't give up. Hang up and call again.

 

[CatherineC]

The delayed bookings in early May are eligible for double SCs. Don't give up. Hang up and call again.

Thank you! I agree and am not inclined to let this go! I'll send some written ''correspondence''. Not prepared to risk having another uncooperative person on the other end of the phone! I've already waited a few weeks so happy to let this go on for a few more! The annoying part is they gave me DSCs on one GV so let me think everything would be ''ok'' and are now reneging.

 

[Sdtravel]

All this talk of DSC not working is making me worry about the 1 GV I have saved.
If I'm going to have issues with getting DSC maybe I should just use it on something cheap so it doesn't matter if I get it or not.

Was looking at doing a SYD MEL CHC J trip but they seem to have changed pricing and is not as worthwhile anymore.

There are no issues with regular DSC bookings made during the promotion right? They are still posting fine right?

 

[Isolar]

...snip...There are no issues with regular DSC bookings made during the promotion right? They are still posting fine right?

My bookings have posted fine both pre & post backend upgrade. No follow up required, DSCs posted within a couple of days of regular SC postings. Have two more bookings made before 5/2/2018 for flights later in the year. I don't see that there should be a problem based on my experience so far.

 

[CatherineC]

Thank you! I agree and am not inclined to let this go! I'll send some written ''correspondence''. Not prepared to risk having another uncooperative person on the other end of the phone! I've already waited a few weeks so happy to let this go on for a few more! The annoying part is they gave me DSCs on one GV so let me think everything would be ''ok'' and are now reneging.

Ok.......so Qantas are playing serious hard ball with this. Despite a further detailed submission they are refusing to budge. "The initial booking date for this reference was booked on the 4th of February 2018, however the booking was later rebooked on 5th of may with the usage of a flight voucher, which invalidates the eligibility for the promotion."' This is getting me really angry! No wonder I'm starting to like Virgin more and more!!!!

 

[nutwood]

Ok.......so Qantas are playing serious hard ball with this. Despite a further detailed submission they are refusing to budge. "The initial booking date for this reference was booked on the 4th of February 2018, however the booking was later rebooked on 5th of may with the usage of a flight voucher, which invalidates the eligibility for the promotion."' This is getting me really angry! No wonder I'm starting to like Virgin more and more!!!!

You also are possibly playing too hard ball with this. Best approach was recommended a few posts back. Just hang up and try again. I really don't think this year's DSC thing is playing to rigid rules. To date, I've managed to claim every DSC I am entitled to (at last count 850 SC's, all on domestic Y), regardless of how the booking was made.
Suggestions are to consider time zones when you call in. It makes a difference as to who you talk to. Call in at six weeks on the dot. Won't do any good, but when you call back at eight weeks you can reference the earlier call. When you call back 48 hours after this, you can justifiably be firm. Chances are they'll immediately fix the situation.
Strongly recommend against digging your heels in. If it's not working, hang up and try again. You are asking for something. They can always interpret the T&C's so that you lose but, realistically, there's no particular reason for them to do this, unless you provide one.