I'll tell you next week when I travel
Exactly my experience. They are totally inept.It’s the only way.....except every single time you’ll be asked the bloody obvious. “Did you register for the promotion”?Then waste 15 minutes while they check, tell you there’s no record of your registration, talk over you, check again still using the wrong promo dates, assume you’re an idiot who didn’t keep any details or proof...yada yada yada. It gets old when doing it for one flyer. Even worse when looking after other people’s accounts. Sometimes it’s hard to be good at something.
The lady did say there was a glitch in the system though and it would be sorted "soon"
Just used a gift voucher a couple of hours ago to book flights Sydney-Adelaide in June. Checked ordinary website and then went through the gift voucher portal and the fares were the same for the flights I wanted.
Just a question how is syd Mel dps Mel syd possible as far as I know QF don’t fly to Bali from Melbourne
Wow didn’t know that. I went Bali on Feb for DSC run and had a 25hr layover. Could not find any flights to earn more in between. As far as I know the plane does do an hour turn around in Bali but you will find that it does not do an hour turnaround on Melbourne or Sydney. That aircraft will go somewhere else before returning to wherever. For example I know the return flight from Bali to Sydney in the morning usually then goes onto New Zealand returns then back to Bali. My question is this. If you have an extra flight in between you would have to check in at Bali airport which means you have to clear immigration then run around go back through security then check in and then back through immigration again and then onto the gate. I honestly don’t think it could happen but an interesting concept. There is a transfer check point where you don’t pass through immigration but that only applies if you have a boarding pass for an onward flight.
This is how it happens in Bali. Security check to get in then checkin then another security check then immigration then to gate for last security check before boarding
They are forever having many many glitches with thier system. It is an ongoing problem that is getting tiresome.I recently had an excruciating call on essentially the same issue, which took about an hour (including wait/on hold).
Outcome - they couldn't explain why a normally available flight option didn't show up in the gift voucher booking engine; they couldn't book the missing option at the listed price; and my voucher now can't be redeemed online.
On the plus side, the turn of events made me reexamine my options and I found even better prices on acceptable dates
The one I spoke to had no explanation or excuse and also gave no assurances. Such assurances would obviously be worthless anyway while the different booking systems coexist.
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