Does anybody fly Jetstar Business Max??

[docjames]

Off topic:
This whole spiel of 'JQ are part of the Qantas Group' is a just tiresome, JQ/QF have different CEO's, different Head Offices, different systems and different everything else. Just because they are both airlines of the same group, doesn't mean they are 'together' (yes i know there are some situations that occur, i don't need to know of them!). Just like Coles/Kmart or Target/Bi-Lo are not 'together', even though they are owned by the same 'group'.

Perhaps Qantas could stop advertising it as such, and stop people booking a QF flight number and putting them on JQ metal. Unless they truly separate them, it is reasonable to expect a limited degree of cross-awareness. Having said that, as a QF WP (the post you were responding to) - perhaps some awareness that JQ checkin would not be able to see the QF segment would be in order. Stupid as it may be.

In your analogy - Target/KMart are operated independently, you dont make your purchase at Kmart and then get told to go and collect from Target. That's what QF is trying on wth JQ.

 

[serfty]

Only a very small few from Qantas.

... so, really, they are separate airlines ... except when it suits ...

Well the Qantas group consists of:
-Qantas Link
...

Also the Qantas Group has a stake in Air Pacific, AAE, Star Track, and some other carriers i can't think of off the top of my head.

You omitted Jetconnect.

Of course when flying Qantas, Qantaslink or Jetconnect one would think it was Qantas ...

 

[moa999]

Perhaps Qantas could stop advertising it as such, and stop people booking a QF flight number and putting them on JQ metal. .

JQ codeshares are disclosed on the website in the same way as all other codeshares (eg MU, AF etc) are disclosed. Why should the JQ treatment be any different.

 

[docjames]

JQ codeshares are disclosed on the website in the same way as all other codeshares (eg MU, AF etc) are disclosed. Why should the JQ treatment be any different.

Yes, and QF can see your connection onto the codeshare.

 

[TheInsider]

JQ cannot see QF bookings, as QF cannot see CX bookings or AA bookings, or any other carriers bookings.

 

[banger2]

I have had pretty much the same experience with JQ. I had no problems producing proof of my return flight as I usually have print outs of that stuff when I travel internationally.

With Jetstar Business I think you have to have the mindset that you're not paying for better service, you're just paying for a better seat. Otherwise you'll only be disappointed.

Also, as always, ask yourself if the person you're dealing with gets paid enough to care about the outcome of your interaction.

This has turned into quite an interesting thread!

Reductionist I agree 100% with your last comment. If a company has good policies, but the front line staff don't use initiative or indeed care enough, those policies are useless without the consumer asking or forcing the issue.

Is the use of the word Business to describe the JQi product the point of contention? Qantas domestic Business appears to me to be very similar to the Jetstar Business product, but also my experience with Cathay Business on their regional aircraft (2-3.5hrs flights I have taken with them) shows their Business product as very similar as JQi. Compare CX long haul Bus. with regional Bus. - hugely different in the cabin, would we be complaining that using the word Business is misleading for CX regional or QF domestic Business? Considering the overall experience and pricing, it may even be inferior value with the same benefits to JQi.

To me, mostly the pricing on JQi Business is good for the benefits (the value equation). I would argue in my experience, the JQi cabin staff at least, are actually more friendly and helpful than QFi! QFi in Economy is generally woeful, sometimes downright rude, and in Business I would say are more consistently better, but still below the standards I would expect for the premium paid (I know that's another discussion, but I'm just highlighting my generally favorable opinion of JQi CS on-board).

Twice now I have had my luggage checked through from a Qantas domestic flight to a JQi flight. It seems as many has said, the customer service connection between QF and JQi is at best down to the individual serving (ie front line) the traveling public, but appears convenient when it suits either operation. Perhaps this is the real issue?

 

[docjames]

JQ cannot see QF bookings, as QF cannot see CX bookings or AA bookings, or any other carriers bookings.

So how does QF check my luggage through to an AA or CX booked flight if it cant see my booking then??

 

[TheInsider]

So how does QF check my luggage through to an AA or CX booked flight if it cant see my booking then??

Either it is due to the fact all those flights are related and one the one booking, or the passenger has provided that information at check-in.

 

[docjames]

I have had checkin agents "see" my forward flights (from LAX) without providing details. So I do believe they can "see" them.

Without derailing the thread, it's a nonsense that QF cannot see JQ bookings and JQ cannot see QF bookings.

As always, when it suits either side of the business, JQ is part of Qantas, and when it suits, JQ isnt. Who knows which it will be at any given moment.

 

[11sjw]

Got off JQi SYD-HNL. I was fully aware the seat was a leather covered QF Dom J seat so no disappointment there. The food was enjoyable, the lack of a dedicated kids meal was a minor issue.

We checked in slightly earlier than 3 hours before the flight which would've been an issue if we had luggage to check in as the t-3 rule seems to be strictly adhered to. Just wondering if I could've checked in at say t-5 given we were carry on only.

 

[serfty]

JQ publicise they won't interline, even with QF, unless the flights are in the one "itinerary": (Flight Connections | Jetstar)

Baggage transfers and/or check-in for multiple flights may be available when booked on one itinerary and where sufficient connection time is allowed.

 

[whatmeworry]

Annoys me to no end when searching for a QF flight to Europe on QF main website or an online website and the segment to SIN is a QF marketed flight operated by the Deathstar. There is usual no great difference in price if the segment is operated QF or JQ.
So if QFi and JQ are truly separate entities then why are subjected forcibly to fly on JQ when we consciously choose to fly on QF?

 

[WayneC]

JQ Business is alright if you are not expecting a fully flat bed and a consistent level of service. I done MEL-SIN and AKL-SIN on JQ Business on quite a few occasions. The experience ranged from poor to excellent. On one occassion, a flight attendant was pretty nice once and she offered me additional drinks and snacks when she was walking through the cabin. However, there was also once when the crew was extremely rude and just chucked my meal at me without offering me the wine (I had to ask her for it).

 

[yohy?!]

but also my experience with Cathay Business on their regional aircraft (2-3.5hrs flights I have taken with them) shows their Business product as very similar as JQi.

Say what! CX regional J is miles ahead of JQ's PE in every way (seat, service, food, FF programme)

 

[medhead]

Off topic:
This whole spiel of 'JQ are part of the Qantas Group' is a just tiresome, JQ/QF have different CEO's, different Head Offices, different systems and different everything else. Just because they are both airlines of the same group, doesn't mean they are 'together' (yes i know there are some situations that occur, i don't need to know of them!). Just like Coles/Kmart or Target/Bi-Lo are not 'together', even though they are owned by the same 'group'. Remember folks JQ are a Low Cost Carrier, don't expect champagne service for, VB/xx_X prices.

Generally those situations involve the customer getting screwed. That is most of the problem, they are a Qantas group airline when the customer is going to be worse off. e.g. all the JQ flights and codeshares offered by the QF booking engine but not in reverse as per docjames' post. Other posts mention other examples.

Perhaps Qantas could stop advertising it as such, and stop people booking a QF flight number and putting them on JQ metal. Unless they truly separate them, it is reasonable to expect a limited degree of cross-awareness. Having said that, as a QF WP (the post you were responding to) - perhaps some awareness that JQ checkin would not be able to see the QF segment would be in order. Stupid as it may be.

In your analogy - Target/KMart are operated independently, you dont make your purchase at Kmart and then get told to go and collect from Target. That's what QF is trying on wth JQ.

I really don't see this as an awareness issue. Sure some people get caught out, but I don't and it angers me to have separate the wheat from the chaff.

Well the Qantas group consists of:
-Qantas Link
-Q Catering
-Qantas Freight
-EGH (express ground handling)
-Qantas Holidays (which includes/is; Jetset and QBT)
-Jetstar
-Jetstar Australia/NZ
-Jetstar Asia
-Valuair
-Jetstar Japan
-Jetstar Vietnam (small percentage)
-Qantas Defence Sevices

Also the Qantas Group has a stake in Air Pacific, AAE, Star Track, and some other carriers i can't think of off the top of my head.

... so, really, they are separate airlines ... except when it suits ...You omitted Jetconnect.

Of course when flying Qantas, Qantaslink or Jetconnect one would think it was Qantas ...

I was going to say that Qantas (airline) was omitted. It is after all part of the Qantas group.

 

[docjames]

I was going to say that Qantas (airline) was omitted. It is after all part of the Qantas group.

For how much longer???

 

[yohy?!]

For how much longer???

Qantas, A Dixon Group Acquisition