DJ Crew to get etiquette lessons

[markis10]

VIRGIN Australia cabin crew are being ordered to take classes in etiquette, posture and language as part of the company's bid to take on Qantas as the airline of choice for business-class passengers.

Among the changes, flight attendants will no longer be able to greet passengers as "mate" - unless the person is a Frequent Flyer and has specifically requested they want to be addressed that way on the airline's database.


http://www.heraldsun.com.au/news/vi...tiquette-classes/story-e6frf7jo-1226431600701

 

[medhead]

Funny! I've only ever been called mate by one staff member, from Qantas.


Sent from the Throne

 

[Deleted member]

Mate. Is a greeting (IMHO) that is reserved for someone who is well known to me and me to them.
I really dislike this overused Aussie greeting , especially by fresh faced youngsters ( not a lot older than my grandchildren who I admit don't generally mean any disrespect by it) from behind a shop counter or supermarket cash register, etc.
I know some will think I am maybe being a little bit precious here, but I subscribe to the theory that "familiarity breeds contempt"
Ironically a cheerful G'Day is less offensive, it conveys the greeting, with no reference to any perceived level of intimacy.
I seem to recall a campaign with a catchy tune some years ago using G'Day.

 

[leemin]

I hope this doesn't ruin the DJ crew's current attitude and manor. A tweak, fine, but not an overhaul.

Not sure if it's just me, but strict formality from hospitality staff makes me feel awkward and uncomfortable as a customer. That's why I really like DJ crew; 9 times out of 10 they are relaxed and easy going, while remaining professional.

Ironically a cheerful G'Day is less offensive, it conveys the greeting, with no reference to any perceived level of intimacy.

I don't know why - and it's probably very un-Australian of me - but I really hate "G'Day"! lol

 

[nlagalle]

Article is a bit dated, how long has the pool table been gone from MEL???

And the baristas???

 

[Shelf]

I don't know why - and it's probably very un-Australian of me - but I really hate "G'Day"! lol

Same! When i hear G'day - I think of "throwin a shrimp on the barbie for me and me missus"

 

[Simo]

In a business/retail presence "Mate" is not acceptable unless it is a person who you know outside of the service area. Or you have had a long association with someone.

I have customers that I have dealt with over 10 years and we refer to each other as "mate" but it didn't happen with the first meeting as it would with a FA

I hate e mails from random people saying "G'Day"

"G'Day" is a common greeting but I am not a fan of it but i know I do it

 

[jaspon]

Article is a bit dated, how long has the pool table been gone from MEL???


And the baristas???

your right, must have been a slow day for content on the nonews site , as that training for the cabin crew was completed over 12 months ago

 

[codash1099]

I hope this doesn't ruin the DJ crew's current attitude and manor.


I don't know why - and it's probably very un-Australian of me - but I really hate "G'Day"! lol

Certainly out of place in a manor

 

[wingspan]

I really dislike this overused Aussie greeting , especially by fresh faced youngsters ( not a lot older than my grandchildren who I admit don't generally mean any disrespect by it) from behind a shop counter or supermarket cash register, etc.
I know some will think I am maybe being a little bit precious here, but I subscribe to the theory that "familiarity breeds contempt"
Ironically a cheerful G'Day is less offensive, it conveys the greeting, with no reference to any perceived level of intimacy.

I have to say I dislike it as well - but for the opposite reason. To my ears it sounds completely distant - I would never call my friends 'mate' as to me, mate is just a term for someone not important, not intimate, etc.

 

[here2go]

Talking about etiquette, I had a rather interesting chat on a flight to DRW with non DJ airline a few weeks ago with a steward while carrying my infant daughter around the cabin down to the galley. They asked if I was going to have any more. I said no, and then they launched into how great having a vasectomy was.
He was obviously bored, and they and I were able to compare notes. However, I wonder what the protocol would be normally if I took offence. Would etiquette dictate vasectomies should never be discussed?