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Dividend Miles booking on Cathay - not showing

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drb1979

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Joined
May 3, 2007
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60
Hi all - did my first Dividend Miles booking over the weekend with a very competent based UK based agent. All up process took less than 15 minutes, I purchased the miles while on the phone to him and he immediately confirmed and ticketed the booking. Booking was for a UK > HKG trip.

I was surprised the ticketing of the itinerary happened so soon, but sure enough I quickly received an email with the ticket number, he also gave the Cathay booking ref so I could choose my seats online.

Problem is - the booking ref doesnt work on the Cathay site. Or QF or BA sites. Does work on Checkmytrip and QR sites(and all looks good and can change seats).

Is this a known issue for USDM bookings on CX? Is it normal to get the ticketing done so quickly? Does a ticket number imply that the booking is fully ticketed?

My first booking with US DM - not sure if I'm worrying for no reason, any advice gratefully received!

David
 
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d.diddy_13

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Joined
Mar 3, 2014
Messages
81
For my bookings I had to put my first and middle name (no spaces) in the 'Given Name' field in the manage booking section on the Cathay Pacific website.
 

drb1979

Intern
Joined
May 3, 2007
Messages
60
Ta da! Thanks, this worked! Can't choose my seats on the Cathay site for some reason but thats fine. I feel a lot better now! Thanks again.
 

d.diddy_13

Intern
Joined
Mar 3, 2014
Messages
81
Ta da! Thanks, this worked! Can't choose my seats on the Cathay site for some reason but thats fine. I feel a lot better now! Thanks again.
You should be able to you just have to select the passenger on the left hand side first.
 

baggyred

Member
Joined
Jun 11, 2012
Messages
301
Ta da! Thanks, this worked! Can't choose my seats on the Cathay site for some reason but thats fine. I feel a lot better now! Thanks again.
US AIrways concatenates the names. I've booked a few Per/Mel trips and each time I have to call Qantas to get them to add the PNR to my QFF number
 
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