Dividend Miles booking on Cathay - not showing

[Feech La Manna]

Hi all - did my first Dividend Miles booking over the weekend with a very competent based UK based agent. All up process took less than 15 minutes, I purchased the miles while on the phone to him and he immediately confirmed and ticketed the booking. Booking was for a UK > HKG trip.

I was surprised the ticketing of the itinerary happened so soon, but sure enough I quickly received an email with the ticket number, he also gave the Cathay booking ref so I could choose my seats online.

Problem is - the booking ref doesnt work on the Cathay site. Or QF or BA sites. Does work on Checkmytrip and QR sites(and all looks good and can change seats).

Is this a known issue for USDM bookings on CX? Is it normal to get the ticketing done so quickly? Does a ticket number imply that the booking is fully ticketed?

My first booking with US DM - not sure if I'm worrying for no reason, any advice gratefully received!

David

 

[d.diddy_13]

For my bookings I had to put my first and middle name (no spaces) in the 'Given Name' field in the manage booking section on the Cathay Pacific website.

 

[Feech La Manna]

Ta da! Thanks, this worked! Can't choose my seats on the Cathay site for some reason but thats fine. I feel a lot better now! Thanks again.

 

[d.diddy_13]

Ta da! Thanks, this worked! Can't choose my seats on the Cathay site for some reason but thats fine. I feel a lot better now! Thanks again.

You should be able to you just have to select the passenger on the left hand side first.

 

[baggyred]

Ta da! Thanks, this worked! Can't choose my seats on the Cathay site for some reason but thats fine. I feel a lot better now! Thanks again.

US AIrways concatenates the names. I've booked a few Per/Mel trips and each time I have to call Qantas to get them to add the PNR to my QFF number