disappointment with J upgrade on QF 29

[Ausbt]

Nicely written letter. It's refreshing to see someone who knows how to complain in a well thought-out way. I'm sure this will increase your chances of a suitable response.

 

[Red Roo]

I was disappointed after a number of issues before and during the flight. Below is what I sent through to the Customer Care feedback last night, and I'm interested to know if my concerns are reasonable! Thanks, Cameron.

Thanks for taking the time to follow up with our Customer Care team. Feedback is always welcome, and I trust you'll receive a reply soon.

 

[docjames]

Thanks for taking the time to follow up with our Customer Care team. Feedback is always welcome, and I trust you'll receive a reply soon.

Seems like QF29 isnt up to scratch at the moment.

Please send feedback, but on the boarding/drink issue, not the butter!

You might like to read this thread:

http://www.australianfrequentflyer.com.au/community/open-discussion/i-can-see-why-qfi-50242.html

I have also submitted feedback.

 

[Deleted member]

The whole express path is ( quite often) a farce, specifically in BNE it's just a separate entrance to the same queue. No express, no advantage. And not that QF patrol or control it, However not much interest from the security folk in policing express path etiquette. my best QF express path experience is Akl (International so far)

 

[BNEFlyer]

My friend and I flew BNE-SIN on QF51 on Friday and I was skeptical about what the flight would be like. It started out great at check in with the agent tagging our 3 bags to HKT even though our 3K flight was on a different booking, we even got pink Business tags on each bag.

I have to say, it was a fantastic flight. The priority boarding worked a treat, champagne was offered (though closer to doors closing than when we boarded, mainly because the FA's were talking to other pax rather than pouring champagne) abd amenity kits weren't offered until almost an hour into the flight. We were each asked what we would like as a starter and a main, and like the OP I chose the chicken schnitz sandwich, which turned out to be probably the best chicken sandwich I have ever eaten anywhere! Chicken was cooked to perfection, nice and crispy and moist, the bread was toasted perfectly and the size was just right. Also had the fish cakes and cheese, overall the whole meal service was flawless.

As was the service, one of the best crews ever, the J cabin was staffed by an all male crew, very professional, including the CS who had over 27 years experience. The one let down was that before I had even gotten out of my seat, about 10 Y pax were in the J aisles waiting to deboard, even though doors 1 and 2L were in use. Why can't QF enforce the J first Y second deboarding process??

It's a shame the OP didn't have the same experience for his first QFI J flight, this was also my first QFI J flight, but it seems he experienced a once off. Our flight home is in BA F, and we have very high expectations!

 

[HKGNZL]

As others have posted elsewhere, the variability of the QF flight standard is an issue. There are good services but it is entire luck what you get. I think the OP needs to realize that QF is not a five star airline (skytrax rating or others). There are other airlines which will give warm butter and bread (consistently) but don't expect that from QF. Try the SQ or CX business....

 

[love_the_life]

It's a shame the OP didn't have the same experience for his first QFI J flight, this was also my first QFI J flight, but it seems he experienced a once off. Our flight home is in BA F, and we have very high expectations!

Have flown BA F and both myself and a friend who flew on another occasion were underwhelmed by the service. We both said that our flights in J on QF were better than BA in either J or F. It is funny but both she and I asked for a croissant at breakfast and that is what we got - one on its own on a plate, no enquiry when it was ordered as to whether butter or jam was wanted etc.

 

[Pushka]

To the OP, "I was very much looking forward to getting a bunch of work done during the flight", really ? You spent a heap of points to upgrade just to work ? Time to re-evaluate your priorities and your expectations I think. Hard butter is worth a complaint ? Seriously now.

My partner works when he can and upgrading seems sensible for more comfort. Not everyone flies for leisure and if travelling on a normal work day then I think their priorities are pretty spot on.

 

[GoldCanyon340]

my best QF express path experience is Akl (International so far)

I fly out of AKL quite often and the pre clearance and express path is quite excellent. Means I can get to the QP just that little quicker, turn left through the frosted doors and chow down on those party pies

 

[ChrisCunard]

You need to go on twitter and tweet your complaint to @qfcustomercare if you want instant feedback and a good chance of a solution.

 

[love_the_life]

I fly out of AKL quite often and the pre clearance and express path is quite excellent. Means I can get to the QP just that little quicker, turn left through the frosted doors and chow down on those party pies

I give those party pies a miss

 

[ashleyn]

I do not think this issue trivialises your concerns/feedback in any way.

Personally I think it is well written feedback and hope you get some sort of response.

The butter in my fridge is hard to spread, who can I complain to ?

 

[sjd]

The butter in my fridge is hard to spread, who can I complain to ?

You can also complain on Twitter, I'm sure there are several caring hash tags.

 

[HKGNZL]

My partner works when he can and upgrading seems sensible for more comfort. Not everyone flies for leisure and if travelling on a normal work day then I think their priorities are pretty spot on.

Cannot agree more

 

[SeatBackForward]

My partner works when he can and upgrading seems sensible for more comfort. Not everyone flies for leisure and if travelling on a normal work day then I think their priorities are pretty spot on.

I agree, I tend to try to work if I'm flying around normal business hours. Sitting in J certainly is the ideal office conditions - no distractions, no telelphone/email and the food and drinks get brought to your "desk"..ideal!

 

[Red Roo]

My friend and I flew BNE-SIN on QF51 on Friday and I was skeptical about what the flight would be like. It started out great at check in with the agent tagging our 3 bags to HKT even though our 3K flight was on a different booking, we even got pink Business tags on each bag.

I have to say, it was a fantastic flight. The priority boarding worked a treat, champagne was offered (though closer to doors closing than when we boarded, mainly because the FA's were talking to other pax rather than pouring champagne) abd amenity kits weren't offered until almost an hour into the flight. We were each asked what we would like as a starter and a main, and like the OP I chose the chicken schnitz sandwich, which turned out to be probably the best chicken sandwich I have ever eaten anywhere! Chicken was cooked to perfection, nice and crispy and moist, the bread was toasted perfectly and the size was just right. Also had the fish cakes and cheese, overall the whole meal service was flawless.

As was the service, one of the best crews ever, the J cabin was staffed by an all male crew, very professional, including the CS who had over 27 years experience. The one let down was that before I had even gotten out of my seat, about 10 Y pax were in the J aisles waiting to deboard, even though doors 1 and 2L were in use. Why can't QF enforce the J first Y second deboarding process??

It's a shame the OP didn't have the same experience for his first QFI J flight, this was also my first QFI J flight, but it seems he experienced a once off. Our flight home is in BA F, and we have very high expectations!

Glad to hear of your great experience. I'll be sure to pass on your comments to the relevant teams for their reference.

 

[BNEFlyer]

Thanks Red Roo. Rex and his team in Business were really fantastic. They're a credit to QF.

 

[Sprucegoose]

Inflight Communications | Qantas

Yes interesting, I need to check what I can do with 75 watts.

no doubt someone here will produce a list.

 

[Sprucegoose]

See this

EmPower (aircraft power adapter) - Wikipedia, the free encyclopedia

 

[Ausbt]

The whole express path is ( quite often) a farce, specifically in BNE it's just a separate entrance to the same queue. No express, no advantage.

Totally! I just could not understand the express-card in BNE at all - there I was, directed to this gate or that gate, and some chap comes through asking "who has an express card". The people in front and me and behind me didn't have them, so what did this chap do? Took mine off me! Ahhh, ok so now I'm a Pleb again for no specific reason?