dmitri
Active Member
- Joined
- Feb 11, 2014
- Posts
- 522
So this happened to me on a trip in 2016 and it worked out great-
I booked 2 x J awards (myself, wife, 3.5 month old son) HKG-DUS return on CX. Th flight over was great, very smooth, just what I expected of CX J class. The following 4 week holiday through Europe also went to plan. The return flight DUS-HKG is where it slightly unravelled.
It turns out the CX crew in Dusseldorf weren't very experienced in any sort of issue resolution and when our plane broke on the tarmac it went pear shaped quickly. I was one world Emerald status at the time and sitting in the J lounge for a few hours watching the departure time get further and further away when finally the flight was cancelled. I wasn't stressed as I was 1: One world emerald so would get some priority for re-booking that night and 2: In business class so would get some priority for re-booking that night. Not the case. I heard some talk over the intercom in the longe after about an hour about re-booking on Emirates which I thought was great- I've never been on EK so was looking forward to ticking that box. Just after this intercom message I saw people lining up to talk to the CX rep in the lounge. I thought they were just finding out about their re-booking. It turns out the message on the intercom was for anyone interested in getting re-booked that night had to line up and write their details on the rep's list and CX would sort them out that night for re-booking. After about 45 mins of seeing people talking to this gent I walked up and asked what was happening. It turns out the intercom message was to alert all people in first and business that if they wanted to be re-booked that night we had to give him our details and they would sort it out. As I didn't get our details down because I thought it was a given that we'd get sorted that night we had to spend another night in Dusseldorf at the airport hotel. The CX team on duty were absolutely cooked to the point where we and other business and first class passengers who also had the same mindset as me had to re-book ourselves the next day. I ended up getting us DUS-LHR the next morning then LHR-HKG around midday after spending 45 minutes and $50+ on the phone to the office in Hong Kong that night.
As I was sitting in the BA first class lounge the next day (another box ticked by default) I checked our tickets and we now had different flights and booking ref #'s from my previously booked awards DUS-HKG. After landing back home I logged onto my FF account to claim missing points and credits just to see if it would go through. It turns out I ended up getting SC's and points for J class DUS-LHR then LHR-HKG- a very easy 160 SC, well worth my time, effort and venting of frustration I think. I welcome another flight cancellation if I can score this again.
I booked 2 x J awards (myself, wife, 3.5 month old son) HKG-DUS return on CX. Th flight over was great, very smooth, just what I expected of CX J class. The following 4 week holiday through Europe also went to plan. The return flight DUS-HKG is where it slightly unravelled.
It turns out the CX crew in Dusseldorf weren't very experienced in any sort of issue resolution and when our plane broke on the tarmac it went pear shaped quickly. I was one world Emerald status at the time and sitting in the J lounge for a few hours watching the departure time get further and further away when finally the flight was cancelled. I wasn't stressed as I was 1: One world emerald so would get some priority for re-booking that night and 2: In business class so would get some priority for re-booking that night. Not the case. I heard some talk over the intercom in the longe after about an hour about re-booking on Emirates which I thought was great- I've never been on EK so was looking forward to ticking that box. Just after this intercom message I saw people lining up to talk to the CX rep in the lounge. I thought they were just finding out about their re-booking. It turns out the message on the intercom was for anyone interested in getting re-booked that night had to line up and write their details on the rep's list and CX would sort them out that night for re-booking. After about 45 mins of seeing people talking to this gent I walked up and asked what was happening. It turns out the intercom message was to alert all people in first and business that if they wanted to be re-booked that night we had to give him our details and they would sort it out. As I didn't get our details down because I thought it was a given that we'd get sorted that night we had to spend another night in Dusseldorf at the airport hotel. The CX team on duty were absolutely cooked to the point where we and other business and first class passengers who also had the same mindset as me had to re-book ourselves the next day. I ended up getting us DUS-LHR the next morning then LHR-HKG around midday after spending 45 minutes and $50+ on the phone to the office in Hong Kong that night.
As I was sitting in the BA first class lounge the next day (another box ticked by default) I checked our tickets and we now had different flights and booking ref #'s from my previously booked awards DUS-HKG. After landing back home I logged onto my FF account to claim missing points and credits just to see if it would go through. It turns out I ended up getting SC's and points for J class DUS-LHR then LHR-HKG- a very easy 160 SC, well worth my time, effort and venting of frustration I think. I welcome another flight cancellation if I can score this again.
