Dan Murphy's and Other Wine Deals

kevviek

Active Member
Joined
Jun 29, 2014
Posts
877
Bert and his team were always really good to deal with, including a few times we had issues with orders. Maybe he is having a cough day/month/year. No excuse for being rude to a customer of course, but it is the opposite of my experience.
I wouldn’t have said rude, just not appreciative of my feedback.
 

Tanark2

Member
Joined
Dec 15, 2016
Posts
121
I really can't see how there should be an expectation that the seller pays freight for returns when the wine is not faulty. Unless they say they do, I would assume it is at the buyers cost - unless the wine is faulty. If you just don't like it, I don't think the seller need even take a return unless they have a stated policy which is a good marketing policy in itself but hardly mandatory. If the description of the wine is misleading then I do think there is some onus on the seller though.

That said, you make your supplier decisions on what's important to you.
 

redbigot

Established Member
Joined
Mar 11, 2015
Posts
1,663
"If you wish to return wine not to your taste or you have changed your mind, we would be happy to refund in full any bottles returned to us (if we are satisfied they have been shipped to you, stored and handled correctly) with a deduction made for our initial freight and insurance fee. This will vary depending on your location. Please email us before sending any wine so we can expect it. Returns should be sent to the following address and not sent back in times of extreme heat (which may void your refund). Refunds will be processed within 24 hours of receipt of goods."

I bought the wine years ago so maybe Bert is taking his happy pills these days but the wording of his Returns policy is still the same, nowhere does he stipulate that the return freight is at the buyer's expense; even though the purchase was made quite a few years back the cost of return postage was $60 (presumably a lot more these days) and therefore untenable. The deduction for "initial freight and insurance" is also something I haven't come across before and would lessen the refund further when added to the impost of return freight. There are no end of sites online that have a more generous approach to their customers and I therefore I voted with my feet...
In the era of Vinomofo hassle-free returns for any reason it's certainly a cough policy and a definite incentive to be dead certain of any buys there. The various small wine e-tailers all have different approaches to range, pricing, freight price/subsidisation and returns. The ones that survive for the long-term have found a formula or niche that works for enough customers to keep them in business. There are a number I don't buy from for various reasons, but apart from range and pricing, most relate to after-sales service: consignment tracking, response to queries, returns policy/cost. Some are just not worth the hassles and I'll pay a little more to avoid some. That still leaves plenty of choice plus the option of buying direct from wineries as more of them gradually work out how to do direct sales properly.
 

Whining&dining

Established Member
Joined
Jul 7, 2016
Posts
1,234
I really can't see how there should be an expectation that the seller pays freight for returns when the wine is not faulty. Unless they say they do, I would assume it is at the buyers cost - unless the wine is faulty. If you just don't like it, I don't think the seller need even take a return unless they have a stated policy which is a good marketing policy in itself but hardly mandatory. If the description of the wine is misleading then I do think there is some onus on the seller though.

That said, you make your supplier decisions on what's important to you.
OK, I take your point but online wine sales are a leap of faith by the consumer in particular, Winestar's own description for the wine was nearly as fanciful as those of VM's and innocently I took them at their word. Being lumbered with a dozen bottles of a wine I would describe as nondescript, light in body and lacking in flavour (for a Spanish Tempranillo) did not tally with their description one iota and for me is/was false and misleading advertising.
I have been extremely careful not to get caught out ever again, I actually won't deal with wine retailers who don't have a "try and return" policy, Bert's personal response after tossing many emails backwards and forwards was basically 'I don't need your money and you can stick it up your a*se', not really the sort of professionalism I was expecting.
 

martindagun

Junior Member
Joined
Nov 9, 2011
Posts
40
Anyone tried the Grant Burge Abednego 2016? How does it compare to the Holy Trinity?
Cellar One has it for $50 in packs of three. Have some cellar dollars to use which makes it ~$25.
 
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redbigot

Established Member
Joined
Mar 11, 2015
Posts
1,663
OK, I take your point but online wine sales are a leap of faith by the consumer in particular, Winestar's own description for the wine was nearly as fanciful as those of VM's and innocently I took them at their word. Being lumbered with a dozen bottles of a wine I would describe as nondescript, light in body and lacking in flavour (for a Spanish Tempranillo) did not tally with their description one iota and for me is/was false and misleading advertising.
I have been extremely careful not to get caught out ever again, I actually won't deal with wine retailers who don't have a "try and return" policy, Bert's personal response after tossing many emails backwards and forwards was basically 'I don't need your money and you can stick it up your a*se', not really the sort of professionalism I was expecting.
Due diligence of a wine you don't know, but may fit with what you like involves checking reviews from professionals you trust, not just merchant or wholesaler blurbs, unlike Nicks. Winestar does not usually post their own TN, mostly producer/wholesaler/trade reviews/notes. If you (directly or indirectly) accused Bert of "false and misleading advertising" I can understand his response.

Actually, I'd love to see that whole email exchange, having been involved in a few over the years, some threatening legal action (against me), there is always two sides to a story.

I've been buying wine online since the mid/late 90's, I've made some mistakes (not many % wise) and until DM "change of mind" and VM came along I've lived with them and become more careful in what I buy. VM is about the only place I take a chance on a buy of something for which I don't have full information, with the backup of easy returns.
 

sihyonkim

Newbie
Joined
Oct 2, 2021
Posts
8
Anyone tried the Grant Burge Abednego 2016? How does it compare to the Holy Trinity?
Cellar One has it for $50 in packs of three. Have some cellar dollars to use which makes it ~$25.

Yep, highly recommend this and wouldn't hesitate to buy with further discounts. A lot smoother than the Holy Trinity.
 

Mynameismynameis

Established Member
Joined
Apr 3, 2020
Posts
1,453
Yep, highly recommend this and wouldn't hesitate to buy with further discounts. A lot smoother than the Holy Trinity.
Unfortunately I saw some feedback on the 2016, thin and overpriced.

JH rated it, but I'm not a member so can't see what score. Note: no store stocking it gives us the JH rating, which tells me it's not a good score
It's a good price, if you're up for trying it.
 

Rooboy123

Intern
Joined
May 3, 2020
Posts
81
Sorry guys. Wasn’t trying to leave you hanging. This is through sip n save in SA. Not sure if just my local or all of them. Cheers
 

Mynameismynameis

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Joined
Apr 3, 2020
Posts
1,453
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