I’m curious to know of other people’s experiences with the crediting of points, bonus points, SC’s & eligible flight sectors when travelling on EY operated flights having a VA codeshare number.
Recently flew SYD-AUH-LHR-AUH-SYD in business class ticketed by VA with VA flight numbers on EY operated flights.
The SYD-AUH flight was operated by VA so the credit for my VA29 flight came through within a day or so as you would expect. All other flights are yet to be credited.
For the AUH-LHR flight I waited out the 14 days as stipulated on the VA website before making a claim. This is where I encountered an unexpected issue.
It seems that the online facility to claim for missing points doesn’t accept as valid a VA codeshare flight number. My flight was VA7011 which was operated as EY11. Entering VA7011 as the flight number resulted in an error message being produced but entering EY11 was successful. I have followed up by email clarifying the details of my flight and attached my BP.
The LHR-AUH and AUH-SYD VA code share flights are yet to be credited but as yet I’m still within the 14 day window before I can submit a claim. I don’t expect these two flights to be automatically credited and I won’t be using the online claim facility but email the details to the retro email address. Of course I have my boarding passes, e-ticket & itinerary to validate my claim.
I guess it’s naïve of me to think that by now the VA/EY partnership is mature enough that these issues would have and should have been resolved. Note, I’ve not had any similar issues with flying VA codeshare flight numbers operated by DL.
If I knew how to do it, I’d set up a poll to record people’s success on the automatic crediting of VA codeshare flights operated by EY.
Hopefully our friendly Velocity Frequent Flyer (VFF) on this forum might be able to comment on the website issue with the online claiming for codeshare flights.
Recently flew SYD-AUH-LHR-AUH-SYD in business class ticketed by VA with VA flight numbers on EY operated flights.
The SYD-AUH flight was operated by VA so the credit for my VA29 flight came through within a day or so as you would expect. All other flights are yet to be credited.
For the AUH-LHR flight I waited out the 14 days as stipulated on the VA website before making a claim. This is where I encountered an unexpected issue.
It seems that the online facility to claim for missing points doesn’t accept as valid a VA codeshare flight number. My flight was VA7011 which was operated as EY11. Entering VA7011 as the flight number resulted in an error message being produced but entering EY11 was successful. I have followed up by email clarifying the details of my flight and attached my BP.
The LHR-AUH and AUH-SYD VA code share flights are yet to be credited but as yet I’m still within the 14 day window before I can submit a claim. I don’t expect these two flights to be automatically credited and I won’t be using the online claim facility but email the details to the retro email address. Of course I have my boarding passes, e-ticket & itinerary to validate my claim.
I guess it’s naïve of me to think that by now the VA/EY partnership is mature enough that these issues would have and should have been resolved. Note, I’ve not had any similar issues with flying VA codeshare flight numbers operated by DL.
If I knew how to do it, I’d set up a poll to record people’s success on the automatic crediting of VA codeshare flights operated by EY.
Hopefully our friendly Velocity Frequent Flyer (VFF) on this forum might be able to comment on the website issue with the online claiming for codeshare flights.