Confusion on Virgin Australia LHR to SYD Baggage

Discussion in 'Virgin Australia Velocity' started by djchuckles, Apr 28, 2014.

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  1. djchuckles

    djchuckles Member

    Jun 22, 2011
    464
    43
    Sunshine Coast
    There's conflicting info on the Virgin Australia site

    My girlfriend is flying from LHR to SYD (via AUH). The first leg is Etihad metal, the second Virgin Australia. She has no status (yet!), and I'm trying to work out luggage.

    One page says 2 x 23kg, another says 1 x 23kg and a third says 1 x 30kg?!

    Fully confused?!

    Also - its a Saver fare - is there any way to pay to get it up to Flexi (just the AUH-SYD leg) so I can use points to upgrade her to J?

    Thanks
     

  2. notzac

    notzac Established Member

    Oct 6, 2008
    2,794
    383
    MEL
    I'm guessing it'll be 1 x 30 kgs, but what does your girlfriend's ticket say? That's what will apply, seeing as there's no elite status to consider. No idea how excess luggage would be tallied in this case, but I assume that EY rules would apply as the first flight is EY metal.

    You could call VA and find out what re-faring the flight is going to cost, but it's probably going to be the fare difference + change fee (most likely ending up with an entertainingly large number, but the only real way to find out will be calling and asking). Also, I would assume that you'll need to upgrade the whole lot if one ticket was purchased all the way through.
     
  3. djchuckles

    djchuckles Member

    Jun 22, 2011
    464
    43
    Sunshine Coast
    thanks - i've done the route in reverse and have been able to upgrade just the VA leg before (can't use virgin miles to upgrade etihad leg), but i was on a flexi
     
  4. notzac

    notzac Established Member

    Oct 6, 2008
    2,794
    383
    MEL
    Sorry, what I meant was you'd need to pay to re-fare the entire journey rather than just AUH-SYD, assuming that the ticket is for LHR-SYD. Once it's in an appropriate fare class, you should be able to upgrade AUH-SYD.
     
    • Like Like x 1
  5. PlutekPlutek

    PlutekPlutek Member

    Jul 5, 2006
    366
    24
    I thought you can now also upgrade from Savers.
     
  6. djchuckles

    djchuckles Member

    Jun 22, 2011
    464
    43
    Sunshine Coast
    Domestic only I believe....
     
  7. PlutekPlutek

    PlutekPlutek Member

    Jul 5, 2006
    366
    24
    Bummer. Hate all these limitations virgin have - you can do abc on domestic but not int'l, or trans-Tasman but not domestic. Certainly seems a bit disjoint.
     
  8. notzac

    notzac Established Member

    Oct 6, 2008
    2,794
    383
    MEL
    While I'm not defending VA (I agree, it's needlessly confusing) - QF is at least as bad as VA in this regard: Frequent Flyer - Using Points - Qantas Flight Upgrade Awards
     
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