Newtothegame
Junior Member
- Joined
- Feb 17, 2018
- Posts
- 29
Recently flew from Sydney to Honolulu on a J classic reward. Two of our seats had no IFE throughout the entire flight (it's a night flight).
Cabin staff behaved well, but still very disappointed by the lack of any IFE! Cabin manager provided 10K points (for both seats) as 'compensation' during the journey.
Complained after I got back and got the following reply. Was very surprised that Qantas feels 10K qantas points for IFE completely not working on 2 J seats on a 10 hr flight is appropriate.
Having read similar threads I was surprised by the low amount, I can only guess it's because they were classic reward flights rather than paid with cash? Given these flights cost ~$6K return I would've thought more compensation would be appropriate.
Cabin staff behaved well, but still very disappointed by the lack of any IFE! Cabin manager provided 10K points (for both seats) as 'compensation' during the journey.
Complained after I got back and got the following reply. Was very surprised that Qantas feels 10K qantas points for IFE completely not working on 2 J seats on a 10 hr flight is appropriate.
Having read similar threads I was surprised by the low amount, I can only guess it's because they were classic reward flights rather than paid with cash? Given these flights cost ~$6K return I would've thought more compensation would be appropriate.