I just received 10K QF compensation points for a recent flight from east coast aus to NZ. IFE was not working, and it was already noted on the records as the CSM said there was problems with it. was offered to sit in business class but was travelling with my child, lady next to him stuck her head in immediately before i could answer the CSM that offered me to sit in business, oh your travelling with your child you can take my seat and i can move there... and the CSM was on board with that immediately... i didn't have a choice so went ok.. but when i sat in the seat of the lady that had moved, the seat belt would not do up, as it was faulty. It was faulty on take off too, but she didn't say a word as she didn't want to go down to the back of the plane, so on landing she had to sit in business making her extremely happy... but i had to move between seats: a choice of a seat belt not working but working IFE or a non working IFE and a working seat belt. I was in row 4, so it was not the normal economy seat belt.
The CSM never offered compensation, and the other lady scored business class the whole way over.... she was so happy with herself. After reading compensations here on the forum i thought i would lodge a complaint and QF came back with 10K in points compensation. I wouldn't of thought about lodging a complaint but thanks to the forum I did. I was open ended with my comms, letting Qantas set the points compensation. I just stated the facts and that i was not offered any compensation for my inconvenience. I also let them know the flight crew did a great job on what they could do and offer on a full flight.