Comments from Alan Joyce - CEO Jetstar

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d15.in.oz

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Just a few interesting quotes, from the CEO of Jetstar recently, for those that may be interested.
Our organisation prides itself in delivering excellent customer service… All airlines can improve on how they handle customer issues and engagement and Jetstar is no exception…

In 2011 we plan to have 70 per cent of our operations dedicated to international markets…the development of Jetstar as a rapidly growing pan Asian carrier is now foremost in our strategic planning. ..

…through a number of potential franchise opportunities with existing operators within strategic pockets in the Asian region…

Jetstar will now receive 15 Boeing 787s…As the first in the Qantas Group to receive the Dreamliner it will be our international growth vehicle…

So what is AIPA’s problem that it seeks to peddle a negative image of Jetstar and denigrate our professionalism and standards? …Obviously AIPA do not let the facts get in the way when it comes to its criticism of Jetstar…

During the 2008 financial year we aim to derive…around 10 per cent of total revenues…from ancillary activities. Jetstar will not pursue the almost zealot like approach of some European LCC’s where…zero fares will be supported by aggressive ancillary revenue intakes…

Later this year Jetstar will introduce kiosks at Airports…It will also be supported by the introduction of online home check-in.

http://www.jetstar.com/pdf/news/20070606.pdf
 
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ANstar

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oz_mark

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straitman said:

Indeed he does. The sentence before the snippet provided by d15.in.oz states this:


The Australian International Pilots Association (AIPA) sees it differently.

So what is AIPA’s problem that is seeks to peddle a negative image of Jetstar
and denigrate our professionalism and standards?

Their recent comments again need public redress.

although one day we may need the archaeoligist version to hunt down trace remnants of Qantas post-Jetstarisation.​
 

lucinda

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I wonder if he read this in eTravel Blackboard.

"Jetstar shrugs off revenue drop"

Typical of Jetstar, Maybe they should change the name to "Shrugstar"

They shrug off passengers as an inconvenience They shrug off bad press as lies, they shrug off maintenance issues as unimportant, they shrug off on time performance as irrelevant and not their fault.
They shrug off travel agents as the most useless things invented.
They shrug off bad in-flight service and state that they are no frills. They shrug off statistics because they don't matter either.
Basically the shrug off everything that does not, will not, agree with them.

Pity, because if they keep this up, the very people who pay their wages will shrug them off and Alan will be looking for another gig!!

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straitman

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lucinda said:
I wonder if he read this in eTravel Blackboard.

"Jetstar shrugs off revenue drop"

Typical of Jetstar, Maybe they should change the name to "Shrugstar"

They shrug off passengers as an inconvenience They shrug off bad press as lies, they shrug off maintenance issues as unimportant, they shrug off on time performance as irrelevant and not their fault.
They shrug off travel agents as the most useless things invented.
They shrug off bad in-flight service and state that they are no frills. They shrug off statistics because they don't matter either.
Basically the shrug off everything that does not, will not, agree with them.

Pity, because if they keep this up, the very people who pay their wages will shrug them off and Alan will be looking for another gig!!

Posted by Patrick Sandford of Travelscene Fremantle

lucinda,

Thanks for this, though once was enough :!:
 
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