I booked some return flights from LCA to SYD for family on the Etihad website with the outbound leg departing in a few days time.
The LCA to AUH leg is with Cobalt Air and AUH to SYD is with Etihad and both sectors are on the same EY E-ticket.
I read that Cobalt went bust a few days ago and noticed the e-tickets have not been changed and nobody from Etihad has bothered to advise me of the Cobalt grounding or any other flight options.
I’ve now called EY twice and first they promised to call back (and didn’t) and second call (diverted to Belgrade) told me there are no options other than cancellation.
Am I right to stand my ground with this? Does Etihad have an obligation to get the pax to Sydney since it’s their e-ticket? Unfortunately in this instance the travel insurance I purchased doesn’t cover insolvency.
Back when EY flew to LCA in times of irrops they’d send pax via Athens so I’m struggling to understand why they’re being so petty in this instance.
Thanks!
The LCA to AUH leg is with Cobalt Air and AUH to SYD is with Etihad and both sectors are on the same EY E-ticket.
I read that Cobalt went bust a few days ago and noticed the e-tickets have not been changed and nobody from Etihad has bothered to advise me of the Cobalt grounding or any other flight options.
I’ve now called EY twice and first they promised to call back (and didn’t) and second call (diverted to Belgrade) told me there are no options other than cancellation.
Am I right to stand my ground with this? Does Etihad have an obligation to get the pax to Sydney since it’s their e-ticket? Unfortunately in this instance the travel insurance I purchased doesn’t cover insolvency.
Back when EY flew to LCA in times of irrops they’d send pax via Athens so I’m struggling to understand why they’re being so petty in this instance.
Thanks!