mprest
Newbie
- Joined
- May 16, 2022
- Posts
- 3
Having massive issues with a Qantas Classic Award booking flying American Airlines from San Jose del Cabo to SFO. Tickets were originally secured in 2021 and successfully ticketed. AA changed the flight schedule in March 2022, I received an email from Qantas telling me I didn’t need to do anything and a new ticket would be sent. After a month of silence and no new ticket, I reached out via Messenger to have this chased up (as per Allan Joyce’s helpful advice) and was promptly ignored by Qantas staff (no surprise there). After 2 hours on the phone I was told that the flights had now been submitted for ticketing and I would receive my new ticket in 24-48 hours. Again, nothing from Qantas. Another 2 hours on the phone and was advised that the previous agent had not processed the request properly and that she had now re-submitted the ticketing request and would call me the following day to confirm. 4 days later and still nothing from Qantas. I am at my wits end with this airline, is there any other way to tackle this to ensure it is done correctly before I miss out altogether on my business class seats?