Claiming the 75% refund from Qantas for Being Downgraded or Inoperative Seat

[PERLHR]

It looks like I am now required to escalate my inop seat (1a) and non moving footstool on overnighter from BNE to APW in early June on a 737. Despite refusing the QF 10,000 points that they automatically added to my account with a standard letter saying that this is not what a passenger should expect as way of a seat comfort etc etc I responded with a follow up e mail referring to compensation and values but alas I have heard nothing from them and the App seems to say Case Closed without them even responding. Ridiculous. So next step I assume is the Ombudsman. Not letting this one go. I'm sure chat GPT will help...

 

[MEL_Traveller]

It looks like I am now required to escalate my inop seat (1a) and non moving footstool on overnighter from BNE to APW in early June on a 737. Despite refusing the QF 10,000 points that they automatically added to my account with a standard letter saying that this is not what a passenger should expect as way of a seat comfort etc etc I responded with a follow up e mail referring to compensation and values but alas I have heard nothing from them and the App seems to say Case Closed without them even responding. Ridiculous. So next step I assume is the Ombudsman. Not letting this one go. I'm sure chat GPT will help...

It might be the Airline Consumer Advocate still? I thought the ombudsman is still being established?

Failing both of those… small claims?

 

[PERLHR]

It might be the Airline Consumer Advocate still? I thought the ombudsman is still being established?

Failing both of those… small claims?

Advise seems to be to send e mail to both as you mention above. I have an e mail Addy for the Ombudsman.

 

[Flyfrequently]

It looks like I am now required to escalate my inop seat (1a) and non moving footstool on overnighter from BNE to APW in early June on a 737. Despite refusing the QF 10,000 points that they automatically added to my account with a standard letter saying that this is not what a passenger should expect as way of a seat comfort etc etc I responded with a follow up e mail referring to compensation and values but alas I have heard nothing from them and the App seems to say Case Closed without them even responding. Ridiculous. So next step I assume is the Ombudsman. Not letting this one go. I'm sure chat GPT will help...

We got 10k points for a Charging port not working @PERLHR - reckon a 737 seat on a 5 hour flight is worth more - go for it frustrating as it is, good luck.

 

[MEL_Traveller]

We got 10k points for a Charging port not working @PERLHR - reckon a 737 seat on a 5 hour flight is worth more - go for it frustrating as it is, good luck.

Agree… it’s worth the 75%! (per policy!)

 

[PERLHR]

It might be the Airline Consumer Advocate still? I thought the ombudsman is still being established?

Failing both of those… small claims?

E mail with accompanying details sent to ombudsman and consumer Advocate..shall see what happens now.

 

[PERLHR]

We got 10k points for a Charging port not working @PERLHR - reckon a 737 seat on a 5 hour flight is worth more - go for it frustrating as it is, good luck.

Agree… it’s worth the 75%! (per policy!)

E mail with accompanying details sent to ombudsman and consumer Advocate..shall see what happens now.

To put this to bed, not sure if my writing to the above helped in any way but out of the blue I received a phone call from QF followed up by e mail that states a refund adjustment being 75% of the affected sector fare (BNE-APW).

In addition to the fare adjustment QF will provide an additional AUD 400.00 in accordance with Qantas' policy for customers affected by an inoperable Business Class seat on an international service where an alternative seat was not available.
The refunds will be processed as two separate payments.
The 75% fare adjustment refund will be processed directly from the original ticket to the form of payment used for the booking.

I see this as a good result. Shame I had to do all the chasing and made that clear during my phone call.

 

[Flyfrequently]

To put this to bed, not sure if my writing to the above helped in any way but out of the blue I received a phone call from QF followed up by e mail that states a refund adjustment being 75% of the affected sector fare (BNE-APW).

In addition to the fare adjustment QF will provide an additional AUD 400.00 in accordance with Qantas' policy for customers affected by an inoperable Business Class seat on an international service where an alternative seat was not available.
The refunds will be processed as two separate payments.
The 75% fare adjustment refund will be processed directly from the original ticket to the form of payment used for the booking.

I see this as a good result. Shame I had romfo allmthe.chasing and made that clear during my phone call.

Pity you had to chase up but glad you can put that behind you @PERLHR
Is the $400 another cash payment or a credit to be used on flights?

I say this as, with our compensation for downgraded flights in '24, our $400 could only be used by me as primary ticket holder.

 

[MEL_Traveller]

To put this to bed, not sure if my writing to the above helped in any way but out of the blue I received a phone call from QF followed up by e mail that states a refund adjustment being 75% of the affected sector fare (BNE-APW).

In addition to the fare adjustment QF will provide an additional AUD 400.00 in accordance with Qantas' policy for customers affected by an inoperable Business Class seat on an international service where an alternative seat was not available.
The refunds will be processed as two separate payments.
The 75% fare adjustment refund will be processed directly from the original ticket to the form of payment used for the booking.

I see this as a good result. Shame I had romfo allmthe.chasing and made that clear during my phone call.

So you got 75% and an additional $400?

 

[PERLHR]

So you got 75% and an additional $400?

Correct!!!

Pity you had to chase up but glad you can put that behind you @PERLHR
Is the $400 another cash payment or a credit to be used on flights?

I say this as, with our compensation for downgraded flights in '24, our $400 could only be used by me as primary ticket holder.

It's a cash payment....not a credit .

 

[MEL_Traveller]

Great result!