Claiming the 75% refund from Qantas for Being Downgraded or Inoperative Seat

[RooFlyer]

Qantas offers a 75% refund in the event you are downgraded or have an in-op seat. And this has been the case for some time now.

I've just had a revenue business flight cancelled and I'm on economy next flight.

What's the process for getting the 75% refund, please? No-one at the airport knew, so I called Qantas premium. Told to call 1300 659 161 during business hours after I take the flight.

That sound right? If so, pretty outrageous that you have to ask for it.

Not terribly important, but the downgrade e-mail advice said I'll still get original SCs etc. If I ask for the refund, would this be negated?

 

[Flyfrequently]

I've just had a revenue business flight cancelled and I'm on economy next flight

Not terribly important, but the downgrade e-mail advice said I'll still get original SCs etc. If I ask for the refund, would this be negated?

Can only relay my experience with a downgrade from business to economy on a QF codeshare Bangkok Airways @RooFlyer in 2024.
Had to email frequentflyer after flight was flown.
Given $700 refund (2 pax) to credit card.
Also $400 courtesy credit with 3 years validity
Once refund and courtesy credit came through, I then requested ORC.
No issue, came through a few days later.

 

[MEL_Traveller]

I've just had a revenue business flight cancelled and I'm on economy next flight.

What's the process for getting the 75% refund, please? No-one at the airport knew, so I called Qantas premium. Told to call 1300 659 161 during business hours after I take the flight.

That sound right? If so, pretty outrageous that you have to ask for it.

Not terribly important, but the downgrade e-mail advice said I'll still get original SCs etc. If I ask for the refund, would this be negated?

Applying for it after the flight makes sense as there’s always the possibility your seat could be reinstated.

And I guess applying for it also means you know something is being done, instead of waiting and guessing?

 

[SYD]

I've just had a revenue business flight cancelled and I'm on economy next flight.

What's the process for getting the 75% refund, please? No-one at the airport knew, so I called Qantas premium. Told to call 1300 659 161 during business hours after I take the flight.

That sound right? If so, pretty outrageous that you have to ask for it.

Not terribly important, but the downgrade e-mail advice said I'll still get original SCs etc. If I ask for the refund, would this be negated?

We received SMS and then an email relating to an involuntary downgrade. Didn’t need to do anything.

The email arrived a couple of hours after the text. I guess there was no hope of reinstatement because it was PE to whY and the replacement aircraft didn’t have PE at all (hence the downgrade).

How long ago did you get word of the cancellation?

How far off is the flight?

 

[RooFlyer]

How far off is the flight?

Flight was this morning (some comments in the Hobart Qantas Club thread). Cancelled at T-110 (flight from SYD returned to SYD) and advised of cancellation by text 10 mins later (Flighty told me that it had diverted back). No further texts. Notified of new flight/economy cabin later about 15 mins after that by e-mail. Another e-mail 15 mins later with new flight details. Another e-mail 45 mins later noting the cabin change. This is the one that says I'll get original SCs etc. But nothing about refund.

Ah, Just noticed a refund request link in the second e-mail and it says a fare 'adjustment refund' will be made within 14 days. Use the link if not received.

So fair enough; I looked for a link etc in the 'downgrade' e-mail. But the advice from the Qantas premium line was wrong, again.
.

 

[RooFlyer]

Following the link in the provided email:

Loading…

www.qantas.com

Can anyone see an entitlement to a refund for a Cabin downgrade there?





Can anyone see any mention of 75% there?

I don’t doubt that the 75% thing is real ( is it? ) But if they don’t give it to me, I’ve got nothing to fall back on because the website says nothing about it.