Claiming the 75% refund from Qantas for Being Downgraded or Inoperative Seat

[PERLHR]

It looks like I am now required to escalate my inop seat (1a) and non moving footstool on overnighter from BNE to APW in early June on a 737. Despite refusing the QF 10,000 points that they automatically added to my account with a standard letter saying that this is not what a passenger should expect as way of a seat comfort etc etc I responded with a follow up e mail referring to compensation and values but alas I have heard nothing from them and the App seems to say Case Closed without them even responding. Ridiculous. So next step I assume is the Ombudsman. Not letting this one go. I'm sure chat GPT will help...

 

[MEL_Traveller]

It looks like I am now required to escalate my inop seat (1a) and non moving footstool on overnighter from BNE to APW in early June on a 737. Despite refusing the QF 10,000 points that they automatically added to my account with a standard letter saying that this is not what a passenger should expect as way of a seat comfort etc etc I responded with a follow up e mail referring to compensation and values but alas I have heard nothing from them and the App seems to say Case Closed without them even responding. Ridiculous. So next step I assume is the Ombudsman. Not letting this one go. I'm sure chat GPT will help...

It might be the Airline Consumer Advocate still? I thought the ombudsman is still being established?

Failing both of those… small claims?

 

[PERLHR]

It might be the Airline Consumer Advocate still? I thought the ombudsman is still being established?

Failing both of those… small claims?

Advise seems to be to send e mail to both as you mention above. I have an e mail Addy for the Ombudsman.