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Answered Citibank to velocity transfer time?

chk123

Intern
Joined
Mar 12, 2016
Messages
82
Hi, this question hasnt been asked since 2015.

I recently transferred my points from citi to velocity. The status in citi says "fulfilled" but I cannot find more info on what that means? It also doesnt help that citi state it will take up to 28 days to transfer.

Reading the posts back a few years ago, citi had personnel details incorrect on file and caused a rejected transfer to velocity. Anyone have any ideas?
 

theblank

Established Member
AFF Supporter
Joined
Aug 3, 2014
Messages
1,155
last time i did this took a day. Or two. I wouldnt have noticed really as it happened quick enough that there is no point caring about how long it takes.
 

Duffa

Established Member
AFF Supporter
Joined
Aug 18, 2011
Messages
1,166
Flights
My Map
24 hours to 5 days - weird
And the delays are always when you need the points quick!
 

chk123

Intern
Joined
Mar 12, 2016
Messages
82
Thanks both, I'll give them another call early next week. Citi is showing the order was "fulfilled" but when I called them today the consultant said my velocity details including my name and velocity number aren't on file...lesson learnt, do a trial run of a few points !
 

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