Citibank Signature 80k QFF signup bonus $299+$49, ends 31/03/14 [Extended - 31/05/14]

[zig]

Next Friday = 28th right and not 21st? Postage usually very quick - you should have plenty time.

I received the card quite quickly, but it took the pin quite a few more days to arrive.

 

[burmans]

Absolutely - don't forget it is Citibank you are dealing with - nothing will be as it seems and little will be as they say.

Yes, I well understand the fact it is Citibank but my point is that after spending the wasted half hour on the phone they will indeed tell you that you are on the wrong plan. this in itself will not help you one bit, you will be shuffled around and they will eventually tell you they will review your case, then they will not get back to you as promised. Why waste your time, you will eventually need to escalate and prove the terms of the offer you were on, it just seems like a waste of my time to me to make a call knowing you will be dissappointed. Most of my calls with Citibank are somewhat dissapointing so I prefer to use email!

 

[mick]

I don't see those words mick so hopefully all is ok. There is some wording to the effect that I have QFF rewards option and points will be transferred to my QFF account 2 days after the end of the billing cycle. Will be happy when I finally see the points land in my QFF account though.

Hmmm... That sounds a lot more promising than what mine says. I called them up again and they told me I was enrolled in CitiRewards - grrr! I told them that was incorrect and then they said they can see an entry that I did enrol in Qantas Rewards when I activated my card and she read me back my QFF number, so they definitely have my intention on file - what happens in practise is anybody's guess! I can feel a dispute coming on...

 

[zig]

Hmmm... That sounds a lot more promising than what mine says. I called them up again and they told me I was enrolled in CitiRewards - grrr! I told them that was incorrect and then they said they can see an entry that I did enrol in Qantas Rewards when I activated my card and she read me back my QFF number, so they definitely have my intention on file - what happens in practise is anybody's guess! I can feel a dispute coming on...

Oh dear!
I was worried that my wording wasn't the same as yours, but perhaps it is ok.... time will tell. I know we'll all be very relieved when the points finally land in our respective QFF accounts.

 

[Cruiser Elite]

Yes, I well understand the fact it is Citibank but my point is that after spending the wasted half hour on the phone they will indeed tell you that you are on the wrong plan. this in itself will not help you one bit, you will be shuffled around and they will eventually tell you they will review your case, then they will not get back to you as promised. Why waste your time, you will eventually need to escalate and prove the terms of the offer you were on, it just seems like a waste of my time to me to make a call knowing you will be dissappointed. Most of my calls with Citibank are somewhat dissapointing so I prefer to use email!

Burmans you MAY NOT be 100% correct here - in my case you are just a tad off the mark - and in zigs case the 80Kpts posted

Made my first purchase on the weekend and my rewards account is showing a balance of 80043 points. Looking good so far. QFF number is in the account so the points should transfer at the end of the billing cycle.

Now in my case I was Citigold and had access to RM. When I first contacted Citi to activate 1st card I was told 60K Citi Rewards pts and not 80K QFF - I said NO - let me email you the link - NO you cannot email us the link as we have no ability to receive emails in activation dept - OK just forget it for now I will let RM sort it out.

So I send Citigold RM Manager email with full details - she comes back 24hrs later and says YES you will get 80K QFF pts - cut up the card you have and we will issue new card - which they have - I called to check bonus pts coming my way - they confirm 80K so I activated and spent $1,012 and now pts bal shows 81,012.

The 80K bonus promo still alive on QF web site - lots of feedback would have occurred by now - YES you are correct and ALL applicants should indeed have screen shots etc of the promo - but in 1st instance after receipt of card one should call to verify bonus pts and then activate if they are told 80K coming there way. If there is some confusion / debate at that point in time it's THEN you take your course of action and provide the supporting evidence to substantiate your position.

As I said I was told activation section have no ability to receive emails - this may or may not be true - either way can you please post the email address you use to pursue such issues as it may be very handy to others who may incur problems?

 

[burmans]

Burmans you MAY NOT be 100% correct here - in my case you are just a tad off the mark - and in zigs case the 80Kpts postedNow in my case I was Citigold and had access to RM. When I first contacted Citi to activate 1st card I was told 60K Citi Rewards pts and not 80K QFF - I said NO - let me email you the link - NO you cannot email us the link as we have no ability to receive emails in activation dept - OK just forget it for now I will let RM sort it out.

So I send Citigold RM Manager email with full details - she comes back 24hrs later and says YES you will get 80K QFF pts - cut up the card you have and we will issue new card - which they have - I called to check bonus pts coming my way - they confirm 80K so I activated and spent $1,012 and now pts bal shows 81,012.

The 80K bonus promo still alive on QF web site - lots of feedback would have occurred by now - YES you are correct and ALL applicants should indeed have screen shots etc of the promo - but in 1st instance after receipt of card one should call to verify bonus pts and then activate if they are told 80K coming there way. If there is some confusion / debate at that point in time it's THEN you take your course of action and provide the supporting evidence to substantiate your position.

As I said I was told activation section have no ability to receive emails - this may or may not be true - either way can you please post the email address you use to pursue such issues as it may be very handy to others who may incur problems?

Understand that xigs posted but unsure why this is a reason to waste my time phoning upfront. If its on the correct plan they will post fine with or without a call to their Call Centre.

I'm sure that the activation section does have emails (come on what year is it), it's just they wont tell you. Of course the activation/call centre are usually full of people without much authority to do anything so even if you have their email it wont get a resolution. Complaints Resolution people however do have authority to do so (I do have a bit of expereience on the business side to state this), google Citibank Complaints Resolution and you'll get their policy.

I lodged complaint via

Visit our website at​

www.citibank.com.au/contactus​

& click on ‘Lodge a Compliant’

Once Complaint lodged you get an email, either wait until they ask for evidence or pre-emptively reply to the email whichich will have a complaint # so your evidence is attached to the complaint.

Low effort, low risk, no getting stuffed around and complaint actually goes to someone with half a brain and the ability to actually solve your problem. The fact that you went via RM rather than via complaints does not really detract from my belief that the call centre are a frustrating waste of time. The call centre disnt resolve your problem, your RM did because they have the authority to resolve problems.

 

[mick]

Oh dear!
I was worried that my wording wasn't the same as yours, but perhaps it is ok.... time will tell. I know we'll all be very relieved when the points finally land in our respective QFF accounts.

As an aside (and I'm sorry to go on about this) I used my Android Citi app to look at Rewards Redemption after I had signed in and lo-and-behold, it allows me to review and update my QFF details. Apart from the fact that my first and last name were swapped around and my first name was spelt incorrectly (which I have since fixed using the app), it is showing that I am indeed enrolled for QF Rewards.

I'd be interested to see what yours says if you have an Android or iOS device...

 

[zig]

As an aside (and I'm sorry to go on about this) I used my Android Citi app to look at Rewards Redemption after I had signed in and lo-and-behold, it allows me to review and update my QFF details. Apart from the fact that my first and last name were swapped around and my first name was spelt incorrectly (which I have since fixed using the app), it is showing that I am indeed enrolled for QF Rewards.

I'd be interested to see what yours says if you have an Android or iOS device...

Hi mick, checked using the app on my iPhone. Seems to be the same as yours. Under rewards redemption I Reward point=1 QFF points, followed by QFF number and name. Likewise my first and surnames are reversed. I tried to fix this, but when I click on Review and Update I can't edit the information, just confirm it - so that isn't very helpful! Will have to try via the website.

 

[Cruiser Elite]

YES I too signed in with iOS7 - QFF no. had extra 3 zeros in front of my number - first name / surname names reversed - but I was able to edit all fields and confirm - go figure.

 

[Saab34]

Being a Virgin convert, any ideas of how to blow the 80,000 points? Whats the best value?

 

[cove]

We have both types of Citibank cards so I will tell you that the Non Qantas card is the one I really love. Qantas points are really good for domestic flights but the non Qantas card gets you overseas.

 

[Cruiser Elite]

Indeed Count Cove but this new deal with the bonus pts gets me 8/14ths of 1 x o/w redemption in QF F for $348 - excluding the taxes.

 

[cove]

Yes Cruiser Elite and every point has value so do both if you get a great offer of a sign up bonus.

 

[Cruiser Elite]

Filled out Cruiserette's applic online this eve also - best cast the net far and wide whilst bonus pts a'blowin in the wind.

 

[JessicaTam]

/pedant

I have just signed up and have noticed this curiosity in the list of items to send copies of:

3. Please also provide a copy of the following documents according to your type of income:
a) If you receive a salary, two months pay slips less than 60 days old

Not sure how two month's of payslips can always be less than 60 days old! Very much depends on the date of the slip.

/end pedant

 

[cove]

Keep your sense of humour when dealing with Citi if things get a bit awkward. My partner hates phone communication with them but she cleaned up on her card with major points earning. She remains dark on them for giving me a $15k greater credit limit despite having the same income.

 

[Pablo]

Got a letter from Citibank informing me that I didn't meet the criteria for a Signature card so they have given me a Platinum card instead.

This is clearly their standard procedure to down-sell you another credit card so they get some kind of conversion out of the lead, and as is to be expected there is no mention at all about bonus points.

I had a trying experience getting the bonus miles actually credited with their Platinum card a few years ago, so as good as this deal is on paper I'm going to leave it be (and ignore the follow up 'customer service' calls to help me activate the card).

I've had the same experience Coathanger. Rang them last week and said I don't want the Platinum, they asked what they can do for me to accept it and I said "give me 80,000 QFFP!" So now I'm trying to get them to reassess. She offered to waive the fee for the card if I accepted the Platinum but I'm not interested. So will see what happens this week.

 

[mick]

Hi mick, checked using the app on my iPhone. Seems to be the same as yours. Under rewards redemption I Reward point=1 QFF points, followed by QFF number and name. Likewise my first and surnames are reversed. I tried to fix this, but when I click on Review and Update I can't edit the information, just confirm it - so that isn't very helpful! Will have to try via the website.

Yeah, sounds good - guess there's no telling whether having the first and last name switched around would cause the transaction to fail, but you can never be too careful with Citi.

 

[zig]

Tried to edit my details via the website and can't do it there either. The wording in my rewards page has now changed to that quoted by mick below, so another day, another change with Citi.

Excellent news, zig! If you're enrolled in Qantas Rewards, it should also show "Your enrolled rewards program does not support this functionality." below your rewards balance, indicating you can't search for any other rewards. Happy days!

Yeah, sounds good - guess there's no telling whether having the first and last name switched around would cause the transaction to fail, but you can never be too careful with Citi.

As I can't seem to edit these fields and reverse my first/last names I'll have to hope for the best and hope that the points transfer ok based on the QFF number.

 

[ashleyn]

Applied a week ago and was conditionally approved. They kept emailing every day asking for payslips, etc that had been sent. Today replied to their phone call and they started questioning every aspect of the spending on the application. Clearly they didn't believe what had been stated. After 5 minutes of interrogation, cracked the sh!ts and told them they could keep their card. Bonus points or not, I don't like dealing with idiots.