Dear Mr xx_
Thank you for contacting us about the Christmas Bonus promotion.
I understand that you wish to be included in the promotion but after checking your account, I found that you were not able to activate the offer.
With requests like yours, we have to abide by the promotions Terms and Conditions, which ensure all our members are treated equally and fairly. In this instance, the promotion requires the following conditions:
(1) Activate the offer through the activation link contained in the promotion email within the promo period
(2) Earn Velocity Points between 20 November 2018 and 08 January 2019 (Activity Date) with three (3) or more Participating Partners.
Im sorry but as the offer was not activated, Im unable to include your transactions and account in the Christmas bonus promotion.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.