Chargeback

JayTee

Junior Member
Joined
Oct 9, 2021
Messages
22
Points
25
Any suggestions ?
A while back , I used my credit card to purchase miles from a major U.S airline

Immediately after the purchase , I discovered the purchase was in USD and was a lot higher in AUD . Oh well too late now . ( was not clear at all that the payment was in USD)

I tried raising the issue with the airline but they don’t take calls for complaints and their online feedback system does not work .

I raised the issue with my CC company . I sent them all the screen shots from the airline’s website etc .

I raised a currency discrepancy dispute and was hoping to argue a refund on the difference between the two prices ( USD - AUD)

My CC went ahead and credited me the entire cost of the purchase .

My concern now is that the major airline will see this and cancel my upcoming award booking and withdrawal all points . ( this is not what I want . I want the points but arguing the conversion .
 

Must...Fly!

Senior Member
Joined
Jan 12, 2010
Messages
6,263
Points
990
Qantas
Gold
Virgin
Platinum
So you purchased something from an airline based in the USA and somehow it is the airlines fault they denominated the purchase in USD?

Did it specifically say the cost of miles was in AUD?

As for your award booking and your FF account, that's going to be cancelled and closed in the coming days I would suggest.
 

glasszon

Active Member
Joined
Jul 30, 2015
Messages
756
Solutions
2
Points
295
On top of this, you might find that the credit on your credit card is only temporary and could be reversed if the final ruling is not in your favour. You are really pushing your luck for the rationale of the chargeback.
 

JayTee

Junior Member
Joined
Oct 9, 2021
Messages
22
Points
25
Yeah, I seriously know how stupid this all looks but if you're looking to raise a dispute in payment with an airline and you cant get through to them and their website keeps on ' please revise us later", how is one supposed to address their issue. The concern is currency discrepancy, not the purchase of the points . As for your question re " Did it specifically say the cost of miles was in AUD?", not it didn't. Interesting you say raise that. Each other airline displays their currency " USD or AUD etc. Unfortunately this airline doesn't
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Messages
19,469
Solutions
6
Points
1,440
When did the charge back occur, and did you get a notification from the bank that the charge back and credit to your account was final.
 

JayTee

Junior Member
Joined
Oct 9, 2021
Messages
22
Points
25
When did the charge back occur, and did you get a notification from the bank that the charge back and credit to your account was final.
Raised chargeback over a week ago , matter is closed as of two days ago .
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Messages
19,469
Solutions
6
Points
1,440
Given it was a week ago, the dispute is likely still making its way to the airline where they will get to put their side of the story.
 

drron

Veteran Member
Joined
Jul 4, 2002
Messages
28,843
Solutions
2
Points
4,040
Going to be interesting in a couple of months time seeing if Amex agrees that a train service that doesn't take place is cancelled as I would argue or suspended as Beyond trains argue.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
23,691
Solutions
8
Points
1,820
Any suggestions ?
A while back , I used my credit card to purchase miles from a major U.S airline

Immediately after the purchase , I discovered the purchase was in USD and was a lot higher in AUD . Oh well too late now . ( was not clear at all that the payment was in USD)

I tried raising the issue with the airline but they don’t take calls for complaints and their online feedback system does not work .

I raised the issue with my CC company . I sent them all the screen shots from the airline’s website etc .

I raised a currency discrepancy dispute and was hoping to argue a refund on the difference between the two prices ( USD - AUD)

My CC went ahead and credited me the entire cost of the purchase .

My concern now is that the major airline will see this and cancel my upcoming award booking and withdrawal all points . ( this is not what I want . I want the points but arguing the conversion .

Unfortunately I don't think you're going to get the outcome you want. Either you'll be successful with the chargeback and your points will be cancelled, or you'll have to wear the cost in USD. Even if you decide to wear the cost in USD, your flights aren't necessarily guaranteed. The airline may decide to close your account anyway, or potentially more complex time-wise - put your account into audit. While your account is in audit any award bookings may be voided.
 
Virgin Wines Australia Has Exceptional Red, White & Sparkling Wines On Offer. See Online. See Our Exclusive Wine Selections From Around Australia & Around The World. Shop Now! Advent Calendar 2021. Better Wines for Less. Cancel Anytime. No Membership Fees.

AFF Supporters can remove this and all advertisements

JayTee

Junior Member
Joined
Oct 9, 2021
Messages
22
Points
25
Unfortunately I don't think you're going to get the outcome you want. Either you'll be successful with the chargeback and your points will be cancelled, or you'll have to wear the cost in USD. Even if you decide to wear the cost in USD, your flights aren't necessarily guaranteed. The airline may decide to close your account anyway, or potentially more complex time-wise - put your account into audit. While your account is in audit any award bookings may be voided.
Interesting but I’m unsure what reason they would use to close my account ? I’m only raising a dispute after all .

To mitigate that risk , should I find a way ( however that would take ) to contact the airline and explain it ?
 

DC3

Senior Member
Joined
Jan 8, 2010
Messages
6,950
Solutions
5
Points
980
Qantas
Platinum
Interesting but I’m unsure what reason they would use to close my account ? I’m only raising a dispute after all .

To mitigate that risk , should I find a way ( however that would take ) to contact the airline and explain it ?
When the charge is disputed with the Financial Insitution, there may be repercussions, especially if it is determined that the change was actually legitimate. Usually, there’s an option to cancel the dispute, unless that opportunity has already passed.
 

JayTee

Junior Member
Joined
Oct 9, 2021
Messages
22
Points
25
When the charge is disputed with the Financial Insitution, there may be repercussions, especially if it is determined that the change was actually legitimate. Usually, there’s an option to cancel the dispute, unless that opportunity has already passed.
Yep, the option still exists . Seeing as I raised it less than a week ago , would it be worthwhile just cancelling the dispute and wearing the cost?

Should I just call the airline in any event ?
 

Daver6

Senior Member
Joined
Dec 31, 2011
Messages
7,169
Solutions
8
Points
1,325
Qantas
Platinum
Virgin
Red
Yep, the option still exists . Seeing as I raised it less than a week ago , would it be worthwhile just cancelling the dispute and wearing the cost?

Should I just call the airline in any event ?

Personally, I don't see your dispute having any merit (but hey, I'm just another "internet expert" so I wouldn't act on what is purely my opinion).

As for contacting the airline, I highly doubt you're going to get to speak to the people who are dealing with the charge back and then those who might want to audit your account.
 

JayTee

Junior Member
Joined
Oct 9, 2021
Messages
22
Points
25
Personally, I don't see your dispute having any merit (but hey, I'm just another "internet expert" so I wouldn't act on what is purely my opinion).

As for contacting the airline, I highly doubt you're going to get to speak to the people who are dealing with the charge back and then those who might want to audit your account.
true, good point. BY cancelling the dispute now, that would mean the airline won't have anything to dispute and no point to then call the airline.
 

Matt_01

Established Member
Joined
Mar 12, 2016
Messages
3,535
Solutions
4
Points
975
Interesting but I’m unsure what reason they would use to close my account ? I’m only raising a dispute after all .
Your account will be under the T&C's to which you signed up to. From what I understand FF accounts will either be the airlines or its subsitory or another entity that is most likely rolled under a parent umbrella. When you get into the T&Cs of whatever program you belong to there are most likely clauses that allow for your account to be cancelled for a number of reasons. Let's face it most of us don't read or understand the T&Cs and sign up to stuff. When something goes wrong a quick search on Google revels all the internet experts. The internet experts make the chargeback process sound easy however there are many more complexities behind the scenes.
 
Last edited:

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
23,691
Solutions
8
Points
1,820
Interesting but I’m unsure what reason they would use to close my account ? I’m only raising a dispute after all .

To mitigate that risk , should I find a way ( however that would take ) to contact the airline and explain it ?

The reason to close or audit your account was that you purchased miles, used those miles to redeem an award, and have also lodged a chargeback to get (some) money back. It might come across differently if you hadn't used the miles.

I checked American Airlines, Alaska Airlines and United Airlines, all of them state the price is in USD, although American Airlines does that in the 'what you need to know' box under the price total.
 
Top