Changing flights to Hong Kong - Coronavirus | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Changing flights to Hong Kong - Coronavirus

Joined
Dec 6, 2017
Messages
90
Qantas
Gold
Flights
My Map
Hi everyone,

I have Qantas flights booked to fly to Hong Kong next month (March). Booked in May last year. Given the current Coronavirus situation, I do not want to travel to the region for at least a couple of more months so I can see how things play out.

However unlike other airlines (VA, CX, SQ, EK, AY to name a few) currently Qantas are not offering any rule waivers for Hong Kong flights. Only mainland China.

I called my travel agent (Amex) to see if I could change the date of my flights to later in the year or possibly reroute. They have been very helpful and understanding and they mentioned they have a lot of other customers in the same situation right now. Amex proactively offered to waive their fees but all the Qantas imposed penalties and charges would still apply. They also explained they've been submitting manual waiver requests through Agency Connect to try and get rule waivers for their customers but Qantas has been rejecting them.

My questions:

Has anyone had any experiences changing, rerouting or cancelling their Hong Kong flights booked through Qantas?
Did you book through an agent or did you deal with Qantas directly?
What was the outcome?

Thanks!
 

offshore171

Active Member
Joined
Oct 8, 2014
Messages
570
Flights
My Map
I wonder if it’s worth trying the line that you have onward travel arrangements to the US and cannot enter HK for that reason?
 

jamescara

Intern
Joined
Jul 18, 2013
Messages
92
Speaking with one of the travel insurers (corporate not leisure) we deal with this morning and their expectation is the DFAT Do Not Travel will soon (within days) be extended to include HK.

If that occurs then it's quite likely QF will change their tune? (although does imply logic should occur...!)
 
Joined
Dec 6, 2017
Messages
90
Qantas
Gold
Flights
My Map
I wonder if it’s worth trying the line that you have onward travel arrangements to the US and cannot enter HK for that reason?
Just checked this to see if it would be a feasible option (I actually do potentially have US bound travel coming up) however as offshore171 mentioned, Hong Kong isn't included.

actually Qantas just cut down flights to HKG from MEL & BNE to the end of march. Appears no change from SYD
Amex suggested holding off on any changes as things are changing daily and they are certainly correct. I am scheduled to fly out of MEL. Nothing has changed in MMB yet and I can see the flight is still bookable but will definitely keep an eye on this.

Speaking with one of the travel insurers (corporate not leisure) we deal with this morning and their expectation is the DFAT Do Not Travel will soon (within days) be extended to include HK.

If that occurs then it's quite likely QF will change their tune? (although does imply logic should occur...!)
This would be a massive development. I think I read somewhere in a statement that Qantas was considering the DFAT level when deciding on what policies to enact around waivers so you would hope they would show some leniency if this does happen.
 

Travels86

Newbie
Joined
May 25, 2019
Messages
5
I am in the same situation with Qantas. Flying to Hong Kong next month, but returning from Manila. Now I'm affected by immigration restrictions to enter Philippines. I'm currently awaiting a response from Qantas.
 

jpp42

Member
Joined
Nov 1, 2011
Messages
280
Qantas
Platinum
Virgin
Platinum
Where are you seeing that Philippines is restricting travel via HK? As best I can tell they are only concerned about mainland China, same as everywhere else.
 
Joined
Dec 6, 2017
Messages
90
Qantas
Gold
Flights
My Map
I am in the same situation with Qantas. Flying to Hong Kong next month, but returning from Manila. Now I'm affected by immigration restrictions to enter Philippines. I'm currently awaiting a response from Qantas.
Curious as to the response you get from Qantas. Let us know when you get a reply.
 
Joined
Feb 8, 2020
Messages
7
I am in the same situation with Qantas. Flying to Hong Kong next month, but returning from Manila. Now I'm affected by immigration restrictions to enter Philippines. I'm currently awaiting a response from Qantas.
I suggest re routing ASAP. I had 3 routes via Hong Kong which would have rendered me unable to enter Philippines. This change camewithin 3 days of leaving.

I’ll be updating my experience so far on my post.

Also it might pay to know that philippines is currently considering a travel ban in and out of Singapore now too..

To the O.P - happy to discuss anything to help Get this over the line.
 
Joined
Jun 7, 2013
Messages
19,366
Flights
My Map
Although not mentioned there, for a small number of days Philippines also instituted travel restrictions to/from Taiwan (a different country) but following backlash from Taiwanese government and Filipino travellers it lifted that ban.

Speaking to one travel agent, they're rerouting anyone booked on QF or CX via HKG to MNL to PR (nonstops from BNE SYD MEL and soon PER to MNL.)

So with the changing nature of these travel restrictions, some routes can be "losers" and others - surprisingly - "winners" but overall, no airline would want this curtailing as it's dissuading businessmen and leisure travellers alike from booking.
 

biba

Intern
Joined
May 20, 2006
Messages
99
Flights
My Map
Although not mentioned there, for a small number of days Philippines also instituted travel restrictions to/from Taiwan (a different country) but following backlash from Taiwanese government and Filipino travellers it lifted that ban.

Speaking to one travel agent, they're rerouting anyone booked on QF or CX via HKG to MNL to PR (nonstops from BNE SYD MEL and soon PER to MNL.)

So with the changing nature of these travel restrictions, some routes can be "losers" and others - surprisingly - "winners" but overall, no airline would want this curtailing as it's dissuading businessmen and leisure travellers alike from booking.
A week ago I had flights booked HKG-MNL on CX and MNL-SYD on QF. CX rang to advise that I would not be allowed entry into Phiilipines and when I explained the situation, they rerouted me HKG-SYD at no extra cost. Called Qantas to cancel booking (flexible economy) and they refunded the fare. I even managed to score an upgrade to business on QF using my points, which they also refunded.
 

Community Statistics

Threads
84,772
Messages
1,981,739
Members
52,136
Latest member
MJ1974
Top