Changes to Malaysia Airlines Frequent Flyer Program | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Changes to Malaysia Airlines Frequent Flyer Program

Status
Not open for further replies.

Smog

Newbie
Joined
Jan 19, 2004
Messages
1
Am I alone or does any other Malaysia Airlines Enrich members feel ripped off by the change from Km to miles based rewards?

I several 10's of thousands of credit card points I wanted to swap across to the program and they sneak in a major change to their program in the Xmas break. 4 January to be precise, I heard about it first from Amex on their statement and not from MAS till last week. It is crap customer service to notify people after the event or sneak it through in the holiday time of year, let alone RUDE.

The change means that points were earned on km flown now miles (a factor of 1/1.6) harder. Let alone the immediate reduction in Amex points value two amex points are needed for each mile as opposed to 1 point = 1 km previously. This means a 20% decrease in point value, but no mention of decreasing the Enrich poinrts needed for upgrades and flights.

No wonder they are second tier and are likely to stay so with such churlishness. I can't be the only Enrich member they lose from this, Loyalty Scheme = ? Maybe it does not translate well in Malaysia?
 

straitman

Moderator
Joined
Apr 27, 2003
Messages
16,832
Flights
My Map
Smog said:
Am I alone or does any other Malaysia Airlines Enrich members feel ripped off by the change from Km to miles based rewards?

I several 10's of thousands of credit card points I wanted to swap across to the program and they sneak in a major change to their program in the Xmas break. 4 January to be precise, I heard about it first from Amex on their statement and not from MAS till last week. It is crap customer service to notify people after the event or sneak it through in the holiday time of year, let alone RUDE.

The change means that points were earned on km flown now miles (a factor of 1/1.6) harder. Let alone the immediate reduction in Amex points value two amex points are needed for each mile as opposed to 1 point = 1 km previously. This means a 20% decrease in point value, but no mention of decreasing the Enrich poinrts needed for upgrades and flights.

No wonder they are second tier and are likely to stay so with such churlishness. I can't be the only Enrich member they lose from this, Loyalty Scheme = ? Maybe it does not translate well in Malaysia?
Relative to the changes with the QF program these seem relatively insignificant. -- Or am I over simplifing things :?:

:D

I agree though that the methodology is bordering on pathetic :!:
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,667
Messages
1,887,271
Members
49,564
Latest member
TonyCurtayne
Top