Membership Number: xx_xx_xx_xx
Dear Mr Freeze
Thank you for contacting us about your earned Points and Status Credits.
I apologise for the correction
(Meant incorrect information) from the previous email.
Ive checked your booking and I see that they were booked before 01 Mar 18.
This change in earn rate is based on the booking date and not flown date which is why those flights booked prior to 13 March 2018 may still be eligible to earn based on the former earn rate. However, since our system wont be able to recognise the booking date for partner airline flights that are added to our members accounts, your activity date or flight date was taken into consideration for earning.
Ive managed to escalate this on your behalf to the relevant department so that they could forward this to Singapore Airlines.
SQ6581 13 April 2018 Hobart Melbourne
SQ0218 14 April 2018 Melbourne Singapore
SQ0970 14 April 2018 Singapore Bangkok
SQ0983 29 April 2018 Bangkok Singapore
SQ0231 30 April 2018 Singapore Sydney
SQ6664 30 April 2018 Sydney Hobart
Although no guarantees provided, kindly bear with us and well get back to you as soon as we get an update regarding this. Ultimately their approval is required before we can adjust any Points onto your Velocity account.
If theres anything else we can do for you, please visit
velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Velocity Frequent Flyer
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This was in response to my second email and their first reply rejecting the claim saying it was date flown.
I received this email 11 May and on 29th May adjustment came through.