Change to Select Call Center

Discussion in 'CitiBank Rewards Program' started by albyd, May 11, 2014.

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  1. albyd

    albyd Established Member

    Apr 7, 2011
    1,705
    247
    Sydney
    Hi,

    I've tried to follow the consensus on AFF not to call Citi call centre unless absolutely have to. I've applied for a Supplementary for a relative travelling next week (maybe haven't left myself much time) to see if I can get them to rush it through although they still need to "approve" it (weren't allowed to tell me the criteria for approval lest I game the system).

    I called the 1800 number on the back of my card on two different days. Usually, once I entered my CC # & PIN, I go through to someone in the Select team. This time, I got a "new" menu and ended up in a general call centre not Select dedicated team. I wouldn't be surprised if there's been a reorganisation as is usual with big organisations looking to save $$ or we're about to see something supersede Select. Has anyone else tried to call the Select number recently?

    Albyd.
     

  2. cove

    cove Enthusiast

    Feb 15, 2008
    11,203
    5,642
    Perth
    I don't dare and besides my points warehouse does not feel too excessive. I may weaken for the Velocity 10% uplift on some of those points.
     
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