Chairman’s lounge survey

[VPS]

More clickbait headlines here

No Cookies

 

[Flying mermaid]

… and even more service orientated than anyone could have previously imagined

Actually I did a survey yesterday that was pushing the concept of Qantas as a bank and lender. I said no to everything and when asked why, I said with the number of stuffups and security issues, there was no way I would trust them with my money....

 

[RooFlyer]

Well, my nose seriously out of joint. No e-mail ... no elevation.

 

[VPS]

Well, my nose seriously out of joint. No e-mail ... no elevation.

Well I got it so maybe I can guest you in next time our paths cross

 

[michaele]

Based on all the bronze’s who got this email, I’m more hurt as a WP I got it too!

Jokes aside, I went through it for interests sake and was interested in the number of questions which allowed me to complain about the high award taxes and give my recommendations to fix it

 

[tomlee1986]

received the survey too but not able to complete this survey either

 

[tomlee1986]

Actually I did a survey yesterday that was pushing the concept of Qantas as a bank and lender. I said no to everything and when asked why, I said with the number of stuffups and security issues, there was no way I would trust them with my money....

I did that survey too.. it was Red Planet survey - Project Jerry - 250 points for that 1

 

[Hvr]

So now that the CL is open to all, does that mean the QP is the new exclusive area?

 

[GoldCanyon340]

Re: my continual effort to get CL entry for P1s. Seems like I've been more successful than I thought possible.

 

[bsb]

WP and I got it. I have tweeted directly to Qantas with a screenshot of the email (which shows my QFF detail and points balance) expressing my dismay at the lack of professional. I understand accidents happen, but this is not ok

 

[Guvner]

Same, I sent off an email and a Facebook post to Qantas "Scam Assistance" (!) and suggested that the reason there are so many scams is because they send out members details and FF balances in emails that contain insecure links to "survey" pages. In other words, they are the perpetuating the very scams they purport to rail against. I got a response on the Facebook page apologising for sending survey emails to the wrong mailing list. They kind of missed the point!

 

[jsf]

Woke up in the morning and first thing I saw is an email sent from Qantas Chairmans Lounge. For a moment, I thought my half awake dream finally came true. But then I realised it probably sent to the wrong mail list...Still a SG...

 

[Bundy Bear]

I would have expected a follow up email from Qantas explaining that it was sent in error.
If Qantas are going to spam me every day on mostly useless cough I want to unsubscribe from that mailing list.
A free lounge pass might help.

 

[samh004]

I would have expected a follow up email from Qantas explaining that it was sent in error.

Ask and you shall receive.

Dear Sam,

Today you received an email from us meant for Chairmans Lounge members. Unfortunately, our team used an incorrect distribution list which is why it landed in your inbox.

Your personal data has not been shared, and your current Qantas Frequent Flyer status remains unchanged. We apologise for the confusion.

Thank you for your understanding.

Best regards,
Qantas Frequent Flyer team

 

[VPS]

No email error received here though

 

[kermatu]

No emails received by this P1. But then again we are the forgotten status. I only find out about DSC offers etc from AFF, but just get irrelevant and inaccurate P1-specific spam, or regurgitated surveys.

I find this whole episode quite troubling. Aside from the security issues and sheer incompetence of using the wrong list, why is QF as a business bothering to survey CL members who, for the most part (but I acknowledge not all) have that status by virtue of a gift and nothing to do with generating any additional business for Qantas? They don’t pay for it so why would you want to heighten their expectations and even get their views? Maybe they just want some congratulatory responses.

The P1 survey was, I can only assume, a farce — while one good change has arisen after it, I think they got that feedback more directly and without need for a survey.

Do they dare survey golds and platinums these days? That would be interesting.

 

[RooFlyer]

Ask and you shall receive.

'Qantas Frequent Flyer Team'? What happened to Ashley?

 

[samh004]

Do they dare survey golds and platinums these days? That would be interesting.

Only from an entitlement standpoint I would think, but that's a little offtopic.

 

[bsb]

WP and I got it. I have tweeted directly to Qantas with a screenshot of the email (which shows my QFF detail and points balance) expressing my dismay at the lack of professional. I understand accidents happen, but this is not ok

This was the tweet I got back. I think it’s fair to say this is pretty light, I think that’s an apology despite the fact I was never “confused”...

Hi, unfortunately our team used an incorrect distribution list for the email. Thanks for understanding and apologies for any confusion caused. Zen

 

[GoldCanyon340]

To be fair, in terms of IT failures this pales into insignificance when compared to Cathay Pacific's "issue" announced yesterday.