I was going to start a new thread but feel this is possibly a logical place to start my posts.
From 1st October 2018 the cover provided by CBA for free CC insurance is now by
Covermore.
CBA offer paid insurance through
Covermore though if you had a CBA Diamond CC you get the same insurance free of charge. It's a very simple process to register online and a simple quickly answered phone call if help is needed.
Over the years we have used a variety of different TI so I've looked at quite a few. Fortunately we have had very little need to claim. Starting this year I have started using this free insurance and unfortunately have had need to claim already.
We have used this TI for a 14 night cruise in Jan/Feb, a recent trip to KL for my wife and have several lined up going forward.
On her trip to KL my wife lost her three month old iPhone Xr. Fearing the worst I enquired about the TI and was amazed. They assessed the phone at its new purchase price and responded including payment, minus the $250 excess in seven days. For the claim they required the usual contact details (it was a lease phone), the police report from KL and proof that the IEMI had been deactivated. All pretty simple and low stress.
We have taken this insurance for a two month trip including a 29 night cruise later this year. For that one there is an extra $70 cruise cover for medevacs etc.
I am always VERY sceptical about anything 'free' however this seems to work very well.