Carjacking at Hertz BNE Dom

[cambriamarsh]

Slight correction.....BNE DOM keys are left in the cars.

BNE INT is a right PITA with usually only 1 person at the desk and systems seemingly designed to take forever. Also with Hertz BNE INT, I've found the various staff to be the most ignorant and useless I've experienced at any car rental location for many, many years.

A bit harsh. I've rented from Hertz BNE INT with no notice and found them fine. Cheers

 

[Deleted member 29185]

A bit harsh. I've rented from Hertz BNE INT with no notice and found them fine. Cheers

Yes, everyone can have their off days

 

[boomy]

It looks like Thursday is not a lucky day at Hertz BNE.
After waiting in a longer then usual queue to exit the car park this morning, I asked what's going on and I've been told that they just found out that one of their cars had the wrong number plates. Apparently someone swapped the plates of a Hertz car with the ones of a stolen car.

 

[lovestotravel]

I can't remember what LAX airport has at Hertz, but I seem to recall some "severe tyre damage" devices/signs, but that might be if you just reverse as you try to exit the lot...

A silly little gate isn't going to stop anything be it an X5 or a Kia

If the USA can leave keys in the car I am sure we can do the same here, and just have a little more security.

I have found at MEL the keys are rarely in the car, SYD always, but with the poor old fleet at SYD Airport I doubt anyone would want to steal much...

 

[anat0l]

It looks like Thursday is not a lucky day at Hertz BNE.
After waiting in a longer then usual queue to exit the car park this morning, I asked what's going on and I've been told that they just found out that one of their cars had the wrong number plates. Apparently someone swapped the plates of a Hertz car with the ones of a stolen car.

Sounds more like everyone working at Hertz BNE doesn't give a damn about their jobs.

 

[lovestotravel]

Sounds more like everyone working at Hertz BNE doesn't give a damn about their jobs.

SYD Airport isn't much better!

Generally rude apathetic staff who couldn't care less about anything except barking at you and/or trying to talk you into insurance.

1. Went inside to the counter to fix a few things on my rental; wrong credit card per-authorised, wrong FF account and tolls auto-added, even though my booking was made correctly. 6+ staff in there, doing not much really, and a line of cars waiting to exit that were snaked up both sides of the "pick up/drop off area" so about 10+ cars with one person at the exit....

The Manager, it said so on his badge, barked at me and told me that "next time you should do this as you exit, it will be faster and you won't be holding up staff working inside who are dealing with other customers"

At first, I let it go... But since they had given me an 15 month old car, I decided to ask him, how lining up in a long queue of cars, when I needed 3 changes made to my booking and that there are no other customers currently in the office, would be better option. He thought for a minute and then repeated the same thing. I said thanks for the 15 month old Corolla but I'll decide what option is more convenient for me when my booking does not process through your computer correctly. He muttered something and turned his back to me.... I had the changes made and then drove out and waiting in excess of 10 minutes to get out of the car-park. Keeping in mind the queue of cars trying to exit kept coming behind me, and that my 3 changes took at least 4-5 minutes to make, and the re-print, pre-autho another credit card... I was tempted to say that well that took 5 minutes, imagine if I was at the front of the queue of people trying to exit in their cars, but thought better of it.....


2. Another visit - Another old vehicle 12 months old... Previous model..... Pre-auth on the wrong credit card again, and toll auto-added...... Went inside, and a grumpy Irish male served me and asked me no less than 3 times that I should take the insurance from Hertz to cover the wheels on the car in case I scratch them as it's likely my credit card doesn't cover that... After turning him down twice, I informed him that since the car was 12 months old and had 35000km on it, along with many scratches on the wheels, how would they know about any extra scratches on the wheels.. He said they have detailed information about per-existing damage... Of course, the contract mentioned most of the big dints/scratches on the car but nothing on the wheels... So I made him come outside and mark off on the pre-existing condition report all the scratches on the wheels.. After a bit he just marked most of the paperwork and walked off..

Trying to do their job/upselling cough. I am not interested in that, save it for the punters who rent once a year, not someone who spends $40k+ pa with you

Very close to jumping ship to Europcar as their constant new fleet of cars always makes me jealous!

 

[anat0l]

Frankly I can't trust Europcar - heard way too much about them. Looks like Hertz is dodgy too. How's Avis and Budget doing these days?

Maybe I'm glad I don't have to regularly rent a car.

 

[bass_ke]

Frankly I can't trust Europcar - heard way too much about them. Looks like Hertz is dodgy too. How's Avis and Budget doing these days?

Maybe I'm glad I don't have to regularly rent a car.

I too keep on hearing bad things about Europcar but out of around 20 rentals in the last year I've not bad a terrible experience.

I do however take a lot of pictures of the car at pickup and use a corporate rate with a very low excess.

I'm comfortable at Europcar but with my VA comped hertz membership I will most likely use them in the USA.

 

[docjames]

I abandoned Hertz ~ 2 1/2 years ago due basically to all the issues mentioned in this thread.

Sounds like nothing's changed.


I've had much better experience since switching to Avis with (touch wood) basically no hassles.

 

[markis10]

Looks like Thrifty got hit yesterday morning around 8.30

Around 8.30am yesterday, a dark green 2013 Holden Commodore sedan with New South Wales registration BV78FG (pictured) was stolen from a business at the Brisbane Airport.

http://mypolice.qld.gov.au/blog/2014/04/08/stealing-offences-north-brisbane-district/

 

[lovestotravel]

Been thinking about my Hertz SYD experience more, after leaving very negative feedback via the Survey I expected a call/email or something but nothing. I have heard back other times I have left feedback for NZ Hertz locations and PER before but nothing for SYD AIPORT! FAIL, simply relying on being in SYDNEY and being Hertz doesn't' do it for me!

So first rental booked with Europcar SYD but I have taken full insurance for now....

 

[austgap]

Looks like Thrifty got hit yesterday morning around 8.30

Around 8.30am yesterday, a dark green 2013 Holden Commodore sedan with New South Wales registration BV78FG (pictured) was stolen from a business at the Brisbane Airport.

Stealing offences, North Brisbane District - QPS News

Actually that SV6 was stolen from the Hertz Brisbane Airport carpark. Hence now until further notice all keys will be collected from the carpark office including gold customers until something is arranged with BAC regarding the exit gate.

 

[markis10]

Actually that SV6 was stolen from the Hertz Brisbane Airport carpark. Hence now until further notice all keys will be collected from the carpark office including gold customers until something is arranged with BAC regarding the exit gate.

Talk about picking on hertz, what's the bet its all related.

 

[lovestotravel]

So another car gone from Hertz!

Again I can't remember what they do at LAX (and other USA locations) to stop people driving off!

 

[Comoman]

So another car gone from Hertz!

Again I can't remember what they do at LAX (and other USA locations) to stop people driving off!

The have a barrier and spikes in the road which are only lowered after they check your license and rental agreement.

 

[lovestotravel]

The have a barrier and spikes in the road which are only lowered after they check your license and rental agreement.

Thanks, I couldn't remember the set-up there as I am usually too excited about the upgrade received or haggled for via Annie

Wish we had the same upgrade options here, although over the weekend I was offer an upgrade from a 320i to X3 for $15 per day, didn't take it as the 320i is a much nicer drive for what was needed.

 

[anat0l]

The have a barrier and spikes in the road which are only lowered after they check your license and rental agreement.

Considering how brazen they are here, maybe they should rig the barrier area with mounted machine guns which unload a full magazine at a vehicle when the barrier is broken.

This is ridiculous.

 

[Sprucegoose]

Hertz BNE is a dodgy outfit. Gave me a old XR6 last time as PC. I am not loyal to those not loyal to me !!

 

[boomy]

Hertz BNE is a dodgy outfit. Gave me a old XR6 last time as PC. I am not loyal to those not loyal to me !!

They still have them in service? I haven't seen one in ages.

 

[JohnK]

Considering how brazen they are here, maybe they should rig the barrier area with mounted machine guns which unload a full magazine at a vehicle when the barrier is broken.

This is ridiculous.

Don't leave the keys in the car.