Can't select seats in PE

[Hindo]

So I booked a flight SYD-LAX to take advantage of triple points. Generally I travel in Y as I am only short and don't like a lot of fuss but this time around I have booked PE through an OTA. The flight now appears in My Bookings in Velocity but when I go to select seats I am advised to contact Guest Services. Is this normal for a PE booking?

 

[hossein_au]

Who is the carrier? Does the carrier have PE? For example if the carrier is Etihad, I am not sure if they have any PE.

 

[RisingPhoenix]

I know previously when booking with Amex travel or the like, I haven't been able to select seats online, but a call to Guest services makes seat selection the same as available if you were to look at a dummy booking online.

 

[Hindo]

Hoss, VA metal on both legs

 

[Hindo]

I know previously when booking with Amex travel or the like, I haven't been able to select seats online, but a call to Guest services makes seat selection the same as available if you were to look at a dummy booking online.

Great, let me try that tomorrow.

 

[hossein_au]

Hoss, VA metal on both legs

To LHR??

 

[Harthagan]

I had the exact same issue just recently with PE SYD to LAX booking done via an online booking agent. Got the same message as you. Instead of calling up I downloaded the VA app and was able to select seats just fine via the app.

 

[Matt_01]

To LHR??

How did you come up with LHR?? The OP indicated they are travelling SYD-LAX

 

[ozjuice]

one of a few reasons I prefer booking direct. Never have that issue then.

 

[Harthagan]

one of a few reasons I prefer booking direct. Never have that issue then.

Yes but thats contingent on the virgin website actually functioning for once in a blue moon.

 

[Hindo]

one of a few reasons I prefer booking direct. Never have that issue then.

Agreed, as do I normally. But this time around the price differential was much too great

 

[Hindo]

I had the exact same issue just recently with PE SYD to LAX booking done via an online booking agent. Got the same message as you. Instead of calling up I downloaded the VA app and was able to select seats just fine via the app.

Thanks heaps for this advice. I didn't even think to try through the app but did so this morning and my seats have now been selected. I think VA might need to spend some cash on their IT systems

 

[Denali]

Thanks heaps for this advice. I didn't even think to try through the app but did so this morning and my seats have now been selected. I think VA might need to spend some cash on their IT systems

But what would the work experience kids do with all that free time if they employ IT pros?

 

[Hindo]

But what would the work experience kids do with all that free time if they employ IT pros?

Exactly what they are doing now - Facebook, Instagram, YouTube et al

 

[hossein_au]

How did you come up with LHR?? The OP indicated they are travelling SYD-LAX

Sorry, my bad!