Can't change Economy X online any more?

[BJReplay]

Anyone else seen this?

Can't change an Economy X seat online?

VA Platinum. Booked through CTM, auto-allocated 3D and 3C - which I'd normally be happy about, but preference in these COVID times is 3A or 3F - both of which are free.

Try to change online - shows me 3A is free, allows me to click on it, pops up a message (showing both text and image to assist people searching or with screen readers)

3A - Window
Cost: $0.00
Economy X
¹Economy X Terms & Conditions(is external link)

Select seat




and a button to select the seat, and when I click on it, get the following error:

Action not allowed​

Unable to make changes to Economy X online​

Unfortunately we are unable to make changes to your Economy X seat(s) online. Please contact our Guest Contact Centre on 13 67 89 for further assistance.

 

[JK1964]

Had same issue yesterday. Phones through and call centre changed the seats for me.

 

[Cryptarcadian]

Same, happens for bookings made directly with VA too, not just travel agent/CC redemption bookings. Been this way for months now... very annoying given how much longer it takes to call them recently.

 

[BJReplay]

Spent 30 minutes on hold this morning before dropping off for a meeting. Very annoying.

 

[serfty]

Is this still happening?

 

[eastwest101]

Yes please - could someone tell Bain that its no longer 1994 and people expect to be able to pay for seat selection and/or upgrades online and not wait on the phone?

Pre Covid-19 I was able to change a normal Y seat for and Economy X seat and pay for it online, on the VA website when managing the booking..