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Answered Cancelled AirAsia/AirAsia X flights. What to do?

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MH_fan

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10 weeks and still counting for my refund request so far... Haven't received any updated communications from them either.
 

MH_fan

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13 weeks and counting. They did say it could take up to 16 weeks. Hopefully I will end up getting a refund. I'd be mightily pissed off to be told that they'll only offer me a credit after waiting 4 months!
 

MH_fan

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After waiting 14 weeks for AirAsia to process my refund, I get an email from them overnight explaining their current financial stuation and that, because of it, they won't be processing any refunds or travel credits until they can secure new loans to keep them afloat. So, what happened? I check my case number and the case has been closed. Seriously?! Just like that? That means I'll have to keep my eye on their financial situation and see if they successfully secured the loans and then re-apply for my refund, which will probably mean another 3-4 month wait! This is completely unacceptable and, frankly, quite outrageous. I think I have a pretty good case for a cc charge-back now, since they're in no position to offer a refund or travel credits! Would I be correct in assuming this?
 

oz_mark

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After waiting 14 weeks for AirAsia to process my refund, I get an email from them overnight explaining their current financial stuation and that, because of it, they won't be processing any refunds or travel credits until they can secure new loans to keep them afloat. So, what happened? I check my case number and the case has been closed. Seriously?! Just like that? That means I'll have to keep my eye on their financial situation and see if they successfully secured the loans and then re-apply for my refund, which will probably mean another 3-4 month wait! This is completely unacceptable and, frankly, quite outrageous. I think I have a pretty good case for a cc charge-back now, since they're in no position to offer a refund or travel credits! Would I be correct in assuming this?
You could certainly start the process off. But bear in mind, it may be your bank that ends up wearing the cost of the chargeback, so they may play hard ball too....

Not to say it won't be successful, just may take a couple of rounds.
 

MH_fan

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Thanks for the advice, oz_mark. I've just initiated the charge-back with Amex. I think I've got a pretty strong case now that I have an email from AirAsia saying that they can't offer any refunds or travel credits.
 

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