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Cancellation Question

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Russell Corr

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Apr 21, 2004
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Can anyone just clarify the QF rules when you cancel a Red e-Deal fare and pay the $33 to put the flight in credit.

I have done this a number of times and always seem to pay a few extra $$ when I rebook the flight, even if it is more or less the same price.

I know you have to repay the taxes for the new leg but does anyone know if there are any extra charges?? I have asked QF once or twice but seem to get a different answer from them each time. One guy just said you pay another $33 to get the flight out of credit :?

the one time i have had to do this with DJ it seemed much clearer i.eI had $300 in credit the new flight was $350. $50 extra was what I paid.

Cheers.[/b]
 

thadocta

Active Member
Joined
Jan 8, 2003
Messages
757
Basically, they reassess the fare as to what it would be at the time of rebooking. This then takes into account any (slight) fare differences, new surcharges, variation to taxes, and so on.

They then look at the value of your ticket. Then then charge you the difference, PLUS $33 (soon to become $38.50).

It is not just a straight "Originally booked in O class, let's see what we can find in O class and just charge the rebooking fee."

It is effectively a brand new booking, with the value of the previous ticket used as part payment for the new booking.

I had to pay $33.27 to rebook a Super-Saver a few weeks back, so the changes can be quite miniscule.

Dave
 

Dave Noble

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Oct 10, 2005
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Russell Corr said:
One guy just said you pay another $33 to get the flight out of credit :?
I think that there may be a misunderstanding here. When you cancel a booking, the whole value of the ticket is held for future use. When you make the new booking , that is when the $30 (plus GST if applicable ) is then charged

So if credit is $X and new fare is $Y, then the amount charged will be ($Y-$X ) + ( $30 or $33 )

e.g. old fare was $200, new fare is $250 and reissued in Australia...Amount charged is $250 - $200 + $33 = $88

There is one caveat to this; I believe that the telephone sales people cannot sell the OPTWEBU fare , the lowest fare basis they have is the NSXO . If you cancel an O fare, when you rebook, I think that you will get stung for at least the difference between the N and the O fare plus $30/$33

Dave
 

danielh

Member
Joined
Dec 5, 2003
Messages
352
Going slightly off topic, I believe that there is a new class of flexi saver that allows a no penalty change. I was discussing it with a Qantas telephone service rep 2 weeks ago. I have forgotten what the LETTER class was though. Maybe 'W' class.

With regards to the $33, I had to make two changes on the same day for a family member so got hit with the 2 x $33 and a slight increase in taxes due to changes that month.

Regards
Daniel
 

Dave Noble

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danielh said:
Going slightly off topic, I believe that there is a new class of flexi saver that allows a no penalty change. I was discussing it with a Qantas telephone service rep 2 weeks ago. I have forgotten what the LETTER class was though. Maybe 'W' class.
The new fare is in W class, the fare basis is WIPOX and is priced between the KIPOX flexisaver and HOX fullfare

Dave
 

Russell Corr

Junior Member
Joined
Apr 21, 2004
Messages
32
e.g. old fare was $200, new fare is $250 and reissued in Australia...Amount charged is $250 - $200 + $33 = $88



Thanks thadocta and Dave Noble for your answers. The main thing is at least I now know that the $33 is only paid once.

The above example explains it simply but I am still slightly confused as to taxes. According to Qantas the taxes in your old fare are not included in the credit amount they store, so effectively you lose this amount as you have to pay taxes again in the new fare.
 

serfty

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Dave Noble said:
...
There is one caveat to this; I believe that the telephone sales people cannot sell the OPTWEBU fare , the lowest fare basis they have is the NSXO . If you cancel an O fare, when you rebook, I think that you will get stung for at least the difference between the N and the O fare plus $30/$33

Dave
Yeah, that makes sense. I have a $76 credit for an O class fare (Sale, one-way SYD-MEL).

The two times I have tried to use it, it would have been more expensive to book over the 'phone than it actually cost to book the same flight on the internet. i.e. The difference between the 'phone fare and the Web fare was greater than $43 ($76-$33).
 

Russell Corr

Junior Member
Joined
Apr 21, 2004
Messages
32
Now here's a whinge I have with QF telephone sales (my only one). Every time i try to get the money out of credit to book a new flight they put me on hold for ages.

In the UK recently over 1/2 hr - gave up waiting. Just now 22 mins then they cut me off. In the past it also seems to have taken a while. The Res Agent on the line puts you on hold and explains they need to calculate the difference and then puts you on hold for an eternity. does it really take that long to work it out? :x OK whinge over for the day but surely there is a better way....
 

Dave Noble

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Russell Corr said:
OK whinge over for the day but surely there is a better way....
Indeed there is; if they say they need to work something out ask them to call you back when they have worked it out

Dave
 

Russell Corr

Junior Member
Joined
Apr 21, 2004
Messages
32
Dave Noble said:
Russell Corr said:
OK whinge over for the day but surely there is a better way....
Indeed there is; if they say they need to work something out ask them to call you back when they have worked it out

Dave
Excellent advice. I will not be making the same mistake again...
 

Russell Corr

Junior Member
Joined
Apr 21, 2004
Messages
32
Just to continue this exciting thread - edge of the seat stuff :D

I just called Qantas again to use the credit. An efficient lady called Bernadette didn't even put me on hold and had the booking done in under 5 mins. Makes you wonder what some of the call centre staff are up to sometimes..
 
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