Can anyone figure this out?

[aus_flyer]

I know someone who recently had points posted to their account that weren't theirs. Ok, simple mistake - probably happens quite a bit. BUT, the person who should have got the points lives in the same household. At no time was the FF number of the person who actually got the points provided.

The scenario... A mother stayed with a QF partner hotel the other week, the daughter got the points. The mother made her own booking and does not even know the daughter's FF number.

This one has really got my baffled.

Lindsay, NM - put your thinking caps on!

 

[robertz]

I know someone who recently had points posted to their account that weren't theirs. Ok, simple mistake - probably happens quite a bit. BUT, the person who should have got the points lives in the same household. At no time was the FF number of the person who actually got the points provided.

The scenario... A mother stayed with a QF partner hotel the other week, the daughter got the points. The mother made her own booking and does not even know the daughter's FF number.

This one has really got my baffled.

Lindsay, NM - put your thinking caps on!

I would think the daughter has stayed at that property or chain before.
They pulled up the surname and address and matched it up.
Her QFF was in the system from a provious stay.

By chance does the daughter and mother have the same first name initial?

Thats my guess.

Rob

 

[Mal]

I'll agree with robertz description.

Even the same suburb can cause problems. The same issue happens quite a bit in hotels and is dicussed in various hotel loyalty forums at times.

 

[NM]

Yes, hotels maintain their own customer profile database and if they frecall the details and it seems to match they often don't recheck all the details. So if the surname and address matches, the hotel agent may have just assumed it was the same person as the original profile.

 

[QF WP]

I'll go with everybody's positions so far....very feasible points raised for the mis-post.

Was it beneficial to the receiver of the points (and not detrimental to the non-receiver) for the mistaken points posting. If so, why bother advising QF to get it changed?

 

[aus_flyer]

All good ideas, but none apply!

The daughter has never stayed at the actual hotel and has never stayed at the hotel chain elsewhere.

 

[Mal]

Hmmm.

Ok this becomes a tough one!

My new answers:

1). Daughter and Mother use the same computer. Browser cached (or otherwise stored) the FF number and pasted it into a similarly named field on a later website.

2) Mother swapped cards with daughter at some stage and mistakenly entered in the incorrect FF number.

3) Maybe the hotel chain sent through the points but had a data validation error. A human looked at the problem and found the match that they thought was correct and credited the points there.

Can't see this being a computer error. There has to be some human involvement somewhere for this to happen...

 

[QF WP]

I admit defeat early...then again, I'm not an IT person, so wouldn't even begin to try and work out possible scenarios...

 

[NM]

I admit defeat early...then again, I'm not an IT person, so wouldn't even begin to try and work out possible scenarios...

Just blame the 'puter. Its a fair cop .