henleybeach
Established Member
- Joined
- Sep 10, 2012
- Posts
- 1,056
hi everyone
been a reader for a long time and love all the tips ive got from all of you over the last 2 years, I finally decided to post as I must of missed this tip!
A couple weeks ago, I booked a business class flex fare on my mobile phone from the Qantas mobile webpage. I was booking for work and they told me to make sure it was flexible as I might need to go, No worries I said. They let me pay for it on my CC and was going to reimburse me.
I go online and book my ADL - Dallas business class flex fare. I was on my mobile phone booking page so I didn't bother selecting seats , I thought I would do it later on. I just paid and the itinerary was sent to my email.
Fast forward a couple weeks and work said there was no need to go dallas so I jumped online to my bookings and click on my booking to cancel, to my surprise when I opened I noticed I was booked in First class even tho I never booked it. I clicked on it and said I was booked into First saver. I cancelled the ticket. Refund comes through today and Im $300 short , I go online and check the T&Cs of a first saver and it says a $300 cancellation fare applies, Im bemused as I never bought a first class fare. I ring up Qantas today and explain that I Bought a business flex fare and the whole story. puts me on hold for 15 min and comes back and explains to me I was correct that I had bought a business flex fare but Qantas automatically put me on a first saver because it was a better deal and was cheaper because it was on sale! I explained to her it wasn't a better deal because now I have to pay $300. The only way its a better deal if its a first flex! I said well how can I book the business flex fare if it will automatically put me into a first saver because its cheaper and on sale, she said I guess you have to ring up. Im out of pocket of $300 because I ticked the T&Cs at the payment page and work will only refund me what I got back from Qantas.
is it me or do people think that's deceiving ? Im only a bronze Qantas and platinum virgin, Ive learned my lesson , ill stick with the virgin website as I know I wont get put into First!
Go easy, My first time!
been a reader for a long time and love all the tips ive got from all of you over the last 2 years, I finally decided to post as I must of missed this tip!
A couple weeks ago, I booked a business class flex fare on my mobile phone from the Qantas mobile webpage. I was booking for work and they told me to make sure it was flexible as I might need to go, No worries I said. They let me pay for it on my CC and was going to reimburse me.
I go online and book my ADL - Dallas business class flex fare. I was on my mobile phone booking page so I didn't bother selecting seats , I thought I would do it later on. I just paid and the itinerary was sent to my email.
Fast forward a couple weeks and work said there was no need to go dallas so I jumped online to my bookings and click on my booking to cancel, to my surprise when I opened I noticed I was booked in First class even tho I never booked it. I clicked on it and said I was booked into First saver. I cancelled the ticket. Refund comes through today and Im $300 short , I go online and check the T&Cs of a first saver and it says a $300 cancellation fare applies, Im bemused as I never bought a first class fare. I ring up Qantas today and explain that I Bought a business flex fare and the whole story. puts me on hold for 15 min and comes back and explains to me I was correct that I had bought a business flex fare but Qantas automatically put me on a first saver because it was a better deal and was cheaper because it was on sale! I explained to her it wasn't a better deal because now I have to pay $300. The only way its a better deal if its a first flex! I said well how can I book the business flex fare if it will automatically put me into a first saver because its cheaper and on sale, she said I guess you have to ring up. Im out of pocket of $300 because I ticked the T&Cs at the payment page and work will only refund me what I got back from Qantas.
is it me or do people think that's deceiving ? Im only a bronze Qantas and platinum virgin, Ive learned my lesson , ill stick with the virgin website as I know I wont get put into First!
Go easy, My first time!