Bumped from QF12 onto Hawaiian airlines without notification

[Princess Fiona]

That $200 hotel limit is an insult to 'customer care'. Not just LA but virtually every location Qantas fly to where you might find yourself stranded due to aircraft issues. Qantas do try to find hotels for you 'at their cost' but beware the cab charges to get to and from such far away hotels could add to more than Qantas fork out for the hotel room! (at your expense of course).
Try New York on $200 a night!

I was one of a full 787 left in NY for 2 nights last month after engineering issues on QF4.
They gave everyone at the gate who wanted one an Uber voucher code for $150 USD each way to and from JFK.
I submitted my hotel receipts which were far in excess of $200 and they paid in full within a week.
The letter does say $200 but that they may reimburse actual costs.

 

[dajop]

The letter does say $200 but that they may reimburse actual costs.

Would the $200 be there to discourage those who might seek to take advantage? I mean perhaps to give enough uncertainty to encourage people (using tonight as an example) to take the $210USD Aloft Chelsea rather than the $1300USD Ritz Carlton. In QF's most significant overseas ports (LAX, LHR, SIN, HKG, HND, AKL) the $200 AUD limit would be exceedingly difficult to meet. Even SYD.

 

[Murmal]

Princess Fi that's good to hear.
Big improvement on my very same experience, same place, 18 months ago, sounds like they have/are listening and changing compensation guidelines. Qantas insurance even refused to pay any out of pocket expenses because the fine print stated they wouldn't pay for 'mechanical faults in transportation'. Qantas did however offer, without asking, an apology travel voucher days later, which had no relevance to expenses incurred, just an amount based on travel class.
At the time I thought it was a Qantas version of the European compensation rules but for Qantas, not compulsory. Except the voucher given meant no cash reimbursement but additional future revenue guaranteed for Qantas!

 

[MEL_Traveller]

Princess Fi that's good to hear.
Big improvement on my very same experience, same place, 18 months ago, sounds like they have/are listening and changing compensation guidelines. Qantas insurance even refused to pay any out of pocket expenses because the fine print stated they wouldn't pay for 'mechanical faults in transportation'. Qantas did however offer, without asking, an apology travel voucher days later, which had no relevance to expenses incurred, just an amount based on travel class.
At the time I thought it was a Qantas version of the European compensation rules but for Qantas, not compulsory. Except the voucher given meant no cash reimbursement but additional future revenue guaranteed for Qantas!

I’m not sure Qantas insurance is any different to most insurance polices.

A mechanical breakdown should be accommodated and paid for by the airline, not through premiums!

AFAIK QF - and even Jetstar - have been reinsuring reasonable costs for accommodation, taxis and meals at least since before covid. Friend of mine was on a delayed JQ flight out of bangkok and everything was paid, no questions… that was back in 2019.

I think dajop might be on the money… don’t want to encourage people buying accommodation which was never within their initial budget. I know QF pays in excess of the stated amount in the event you’re already staying in a hotel that exceeds that cost… you don’t have to move.