P
Platy
Guest
It all sounds like gross mismanagment on the part of Qantas to me. How can you let yourself get to a point where you are 35 down on staff numbers in one area? I don't believe that passenger growth has been so huge and/or unpredictable to be a reasonable excuse for clearly inadequate staffing levels.
Methinks it may have something to do with the obviously brilliant IR strategy of QF executive to lower salaries for check in staff because they do less than before (don't issue a boarding pass at bag drop off counters).
Unfortunately, the laws of supply and demand cut both ways - QF are happy to milk pasengers for maximum profit by charging the highest price for the lowest service levels that the market can withstand - but they also have to come to terms with the reality that bad IR decisions at a time of lowering unemployment may be very stupid and compromise their ability to deliver their product. After all, if passengers can't get to the aircraft they booked on then QF have effectively lost a seat and infuriated a customer - if a premium passenger is in a long queue QF aren't endearing themselves either.
Seems nuts to me...but, hey, QF are making an excellent short term profit so obviously everything is perfectly fine and dandy, right?!
I'm back through Brisbane this coming week and will defintiely stick with hand luggage only.
Incidentally, it took absolutely ages to use the OLCI facility on the QF web site last Thursday morning - the boarding pass pdf was downloading at around 400 bits per second. I tried later from an alternate computer/location and it had only improved slightly.
Can't check in at the counter and can't check in online without a big delay. pathetic effort QF!
Methinks it may have something to do with the obviously brilliant IR strategy of QF executive to lower salaries for check in staff because they do less than before (don't issue a boarding pass at bag drop off counters).
Unfortunately, the laws of supply and demand cut both ways - QF are happy to milk pasengers for maximum profit by charging the highest price for the lowest service levels that the market can withstand - but they also have to come to terms with the reality that bad IR decisions at a time of lowering unemployment may be very stupid and compromise their ability to deliver their product. After all, if passengers can't get to the aircraft they booked on then QF have effectively lost a seat and infuriated a customer - if a premium passenger is in a long queue QF aren't endearing themselves either.
Seems nuts to me...but, hey, QF are making an excellent short term profit so obviously everything is perfectly fine and dandy, right?!
I'm back through Brisbane this coming week and will defintiely stick with hand luggage only.
Incidentally, it took absolutely ages to use the OLCI facility on the QF web site last Thursday morning - the boarding pass pdf was downloading at around 400 bits per second. I tried later from an alternate computer/location and it had only improved slightly.
Can't check in at the counter and can't check in online without a big delay. pathetic effort QF!