Hey folks just hoping to get some up-to-date info on the best way to book an AA award flight out of Australia (specifically MEL to BKK on QF metal)? It's been a few years since I did this, last time was by phone through the local number (Fiji office?) which was quite an unpleasant experience - a simple booking took several calls lasting well over an hour and they hit me with a bunch of extra charges. But things may have changed one hopes....? Thanks in advance.