Bonus VA status credits offer - March 2024

[mushypeas]

I had left it alone and moved on but your note reminded me...I raised a complaint via the website and it was promptly resolved within 12 hours & points allocated as 29/3 "LoyaltyCO".

 

[furiousmango]

I had left it alone and moved on but your note reminded me...I raised a complaint via the website and it was promptly resolved within 12 hours & points allocated as 29/3 "LoyaltyCO".

Thanks for the recommendation - they credited straight away in the same fashion

 

[Scibs87]

Virgin Australia Shafted me with this offer.
I had 4 flights booked and within this promotion period and only provided 45 of the 85 status credits. Had multiple calls during the promotion period with staff members confirming all flights booked were eligible, only to tell me that 2 of the 4 flights was not due to it being booked one day before the offer was available when realising only 45 of the 85 points were provided.

 

[jase05]

Virgin Australia Shafted me with this offer.
I had 4 flights booked and within this promotion period and only provided 45 of the 85 status credits. Had multiple calls during the promotion period with staff members confirming all flights booked were eligible, only to tell me that 2 of the 4 flights was not due to it being booked one day before the offer was available when realising only 45 of the 85 points were provided.

Were the flights booked before the promotional period?
If they were booked within the period then you are eligible and I would chase it up

 

[simmomelb]

Virgin Australia Shafted me with this offer.
I had 4 flights booked and within this promotion period and only provided 45 of the 85 status credits. Had multiple calls during the promotion period with staff members confirming all flights booked were eligible, only to tell me that 2 of the 4 flights was not due to it being booked one day before the offer was available when realising only 45 of the 85 points were provided.

45 of 85, that doesn't calculate, did you mean 45 of 90 (that would be DSC)?

Did you check the date the transaction took place on your bank account against the start date of the promotion period? For example, the last promo being 12.01am AEST 4 July 2024 and 11.59pm AEST 18 July 2024 inclusive.
As long as you activated the DSC option and booked your flights during these dates/times, there will be a way to get them awarded. If it is outside these dates noted on the promotion itself, it'll be a struggle as it was clearly indicated on the promotional emails and website landing page (linked from the email).