I also requested a refund, and received an email - that was 11 May.
Anyone else have any experience on how long Qatar is taking to process refunds?
I was originally willing to probably accept a voucher/credit, but then they only issued vouchers for some of the passengers, and when I tried to follow it up with the customer call centre (Hyderabad?) the lady was rude, dismissive and couldnt care less. Needless to say I never received the final voucher.. and since then every time I call their call centre it just hangs up on me.
At least the automated refund request system seems to possibly be working... eventually!
I am feeling a bit nervous now... no doubt Qatas has good intentions with their customer policies, but their call centre is beyond a joke and the back end systems are obviously not coping. Hard to understand how people can praise them ... I would be suggesting that the head of Australian operations needs to be sacked.