Perhaps the answer lies in the following, the reason for the delay, and what constitutes reasonable in the circumstances.Although i've seen very disturbing advice from the ACCC that "government restrictions" could affect our rights under ACL - of course they don't explain how.
If something goes wrong, and your flight is delayed or cancelled, you may be entitled to a refund or replacement depending on the circumstances, including:
- the length of the delay
- the reason for the delay or cancellation
- whether the airline was able to place you on another flight within a reasonable time.
Article 10 and 11 in their T&Cs might help. https://www.qatarairways.com/en/legal/conditions-of-carriage.htmlI have a QR purchased flight originating in PAR that I have used outbound legs (PAR-DOH-SYD), but now have remaining inbound SIN-DOH-OSL departing this Sunday that obviously won't be utilised then. I called their phone lines earlier last week seeking clarification of refund/voucher credit and how they would treat partially used segments but they were unable to advise over the phone.
Anyone with experience what the treatment is supposed to be for partially used tickets? I suspect they treat legs taken as one-way and thereby remaining credit/refund is in actual fact significantly less - when I tried doing as they suggested online I was only getting a $200 refund on a $4600 booking! Clearly not deconstructing the fare construction basis of 2 half-fares to make a round-trip. Advice from learned flyers appreciated.
I am not sure that QA (Cimber Cimber (airline) - Wikipedia) are offering refunds at the moment. Might be worth contacting QR though.I asked an agent who was trying to be helpful on line about what happens if I die from this thing before using the voucher. Apparently then there should be a full refund to my estate. Seems to be the easiest way to get a refund from QA!
I received my flex tickets from QA this morning so will just have to hope I survive, this thing finishes and we can take the journey in the next 12 months. Not sure if my insurance will cover loss of the ticket cost if anything goes wrong in that time.