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Beware Qatar [COVID-19] refund policy

RooFlyer

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Nov 12, 2012
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Quick update, got the refund after I left a potential chargeback message on the request portal. Ticket is still open though and no email communication since. Exchange rate movements burnt me, lost $500 :(
Ouch! That's unlucky. The A$ had plunged against the QRial since late March - A$0.40 per rial now Vs A$0.48 in late March, but between June 2019 and early March 2020, it only varied between 0.39 and 0.42. Of course your card and/or QR mightn't use spot :(

BTW, if you paid in Rials by a card that charges a separate FX fee, did that get reversed? I got mine back.
 

N M

Newbie
Joined
Feb 5, 2019
Messages
2
Quick update, got the refund after I left a potential chargeback message on the request portal. Ticket is still open though and no email communication since. Exchange rate movements burnt me, lost $500 :(
So just to clarify, you went to the online form for refund requests (?) quoted your claim/request number (?) and threatened a charge back unless they processed the refund asap (?) and that worked??
😯
 

silencer2008

Newbie
Joined
May 31, 2020
Messages
4
[/QUOTE]
Ouch! That's unlucky. The A$ had plunged against the QRial since late March - A$0.40 per rial now Vs A$0.48 in late March, but between June 2019 and early March 2020, it only varied between 0.39 and 0.42. Of course your card and/or QR mightn't use spot :(
BTW, if you paid in Rials by a card that charges a separate FX fee, did that get reversed? I got mine back.
Got the FX fee reversed as well.

So just to clarify, you went to the online form for refund requests (?) quoted your claim/request number (?) and threatened a charge back unless they processed the refund asap (?) and that worked??
😯
I used the same refund request ticket from before, and added a comment regarding a potential chargeback as I had not heard anything for 7 weeks. Got the refund overnight after that.
 

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