Beware if travelling with Thai airways!

[Samarkc]

Thai Airways is trading its way out of a bankruptcy protection filing. They may be flying but that is where the service ends!

They lost our luggage. I know that happens but it highlighted a bigger problem - there is NO customer service at all. They don't ever answer the phone - even Head Office. It's essentially "email only". However....they don't reply to emails. he "bag tracker" on their website cant find anything and the claim for lost baggage link is a "page not found".

I should have heeded the warning when Flight Centre said they dont book with Thai at all anymore but few options with seats to coughet at the time.

There is no organisation in Austraia to help you as they are an international company. Yes I can claim on travel insurance but for now this is certainly an airline to avoid!

 

[dajop]

Which airport did you arrive in where your luggage didn’t turn up?

 

[RooFlyer]

Welcome to AFF @Samarkc Sorry to hear of the circumstances.

 

[Dalescott]

Flew MEL to LHR on Saturday, had no problems great service and food was good. As to the bankruptcy they are majority owner by the Thai government, so not much chance of going under.

 

[Krisfflyer]

Thai Airways is trading its way out of a bankruptcy protection filing. They may be flying but that is where the service ends!

They lost our luggage. I know that happens but it highlighted a bigger problem - there is NO customer service at all. They don't ever answer the phone - even Head Office. It's essentially "email only". However....they don't reply to emails. he "bag tracker" on their website cant find anything and the claim for lost baggage link is a "page not found".

I should have heeded the warning when Flight Centre said they dont book with Thai at all anymore but few options with seats to coughet at the time.

There is no organisation in Austraia to help you as they are an international company. Yes I can claim on travel insurance but for now this is certainly an airline to avoid!

Thai canceled my BKK to MEL j class confirmed ticket !!! Reward ticket, There answer was I didn’t confirm flight with them They are desperate If they can sell your seat they will.

 

[Krisfflyer]

Thai cancelled my J class confirmed (reward) flight BKK to MEL No reply from emails to Sydney office which issued ticket and confirmation, Call Thai in BKK sorry sir your ticket canceled nothing we can do. If they can sell your seat they will bumb you

 

[oz_mark]

As to the bankruptcy they are majority owner by the Thai government, so not much chance of going under.

Not sure that they are majority owned by the government anymore.

 

[Quickstatus]

Sounds like another airline I know.
Are we in the right thread?