Bad time with MAS

[Sprucegoose]

No problem of plane braking down. cough happens as Tony Abbot says. My complaint is about the the treatment by MAS. They could not care less about their passingers.

It's like the health system........can never cater for all eventualities I guess. I would have thought they would have called on their local agents to assist, I would presume QANTAS??

With some of their sales, you could be forgiven for thinking they are a LCC.

I am sure they do have a customer charter, however a little overwhelmed at present. You did get home alright and everyone else got a hotel room, I presume?

 

[stryker]

My wife had a very bad experience with MAS a couple of years ago. We won't ever be flying them again. Who says they are a 5 star airline? Try flying them during the haj.

But, what about Emirates you may ask. A far better airline you may say (and note that I am Emirates gold, so I do fly them a lot). Well, I had a very bad experience with them last year in KUL, where they just abandoned a whole planeload of pax because of the Icelandic ash cloud. They could've flown us to DXB (the plane was flying there) to make an onward connection, but just outright refused to allow anyone to board.

Beware the Islamic airline!

 

[dajop]

I am sure I have heard of something similar with another airline away from home base, ie passengers being asked to speak to a call centre rather than being sorted out at the airport.

I think the logic is that the call centre have a greater number of staff on hand to deal with passengers, whereas at the airport, its going to take some time for the 2-3 staff on hand to deal with a plane load of passengers. Bear in mind that a plane going US after dispatch at an away port is probably the worst case scenario as contract staff will go off-duty, or be allocated to support another airline.

But then again, some carefully positioned communication can go a long way even if there is no action.

 

[mannej]

Thinking about it, did V Australia not do similar similar when the ground crew played bumper cars with their T7 at LAX?

*OT, but what makes MH bad during the Haj?

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[stryker]

*OT, but what makes MH bad during the Haj?

The flights are completely full of people I don't necessarily want to sit next to.

 

[mannej]

The flights are completely full of people I don't necessarily want to sit next to.

Surely that has nothing to do with the airline, and more your personal views and opinions?


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[JohnK]

MH a 5 star airline? Do people actually believe these ratings without having flown with the airline? Surely they are only a 5 star airline in the opinion of the people who voted for them as a 5 star airline.

Anyway airlines should never abandon passengers by simply giving them a phone number to call and re-arrange their flights. What if the passengers first language is not English? There may be connections with 3rd party airlines on the same itinerary or separate itineraries etc etc.

Simply not good enough.

 

[oz_mark]

MH a 5 star airline? Do people actually believe these ratings without having flown with the airline? Surely they are only a 5 star airline in the opinion of the people who voted for them as a 5 star airline.

Similarly people who haven't flown them, can't really say otherwise.

Anyway airlines should never abandon passengers by simply giving them a phone number to call and re-arrange their flights. What if the passengers first language is not English? There may be connections with 3rd party airlines on the same itinerary or separate itineraries etc etc.

Simply not good enough.

I wouldn't say that giving them a taxi fare home was abandoning them. Rebooking takes time, and given it was the 4 pm service there would almost certainly have been people connection to the late night departures to Europe.

Is it better to have the passengers spend several hours at the airport while 2 or 3 staff work through it, or is is better to get them to hotels/home while things happen in the background, and then call up for your details.

In Thailand TG approach is to send you to a hotel, and take your passport off you (as you have left the country), and get contacted. The QF Singapore delayed flight with connection approach is to sort out you misconnection at the next airport.

Any approach is going to have people complaining.

 

[JohnK]

Similarly people who haven't flown them, can't really say otherwise.

Sure can. I certainly would not regard any airline as a 5 star airline. Flown or not flown. They will need to earn their 5 stars from me and so far not one airline has even come close.

And I won't be using the recommendation of a total stranger. We all have different needs and we all see things differently....

 

[anat0l]

The flights are completely full of people I don't necessarily want to sit next to.

Surely that has nothing to do with the airline, and more your personal views and opinions?

The fact that MH flights are packed during and after the Hajj is a function of the said event, not the airline per se.

Yes I've been on those flights, where every Hajj passenger seems to be carrying at least 1.5 - 3 times their weight allowance (hopefully for their sake for free), and about 1 in 3 of them are hacking and coughing.

In fact, one time I was connecting KUL-KBR on a flight that was very full. Not surprising since KBR is the capital of one of the most pro-Muslim conservative states of Malaysia. What was surprising was that amongst all the multiple striped bags, strung up boxes and bottles of what I presume is the Muslim equivalent of holy water, my bag didn't turn up. Yep, due to the Hajj passengers' artifacts, the plane was too heavy, so some bags had to be left behind. It was mine and another passenger's who had also come from Australia. (Seemed like we were the only ones because no one else went to the baggage services counter).

Just like Christmas, war repatriation, Easter, Chinese New Year, festivals in Japan, Thanksgiving in the USA etc. if you travel in those times you're sure to come up against a crowd you may not like to hang around, or things will have a higher risk of going FUBAR compared to usual.

Sure can. I certainly would not regard any airline as a 5 star airline. Flown or not flown. They will need to earn their 5 stars from me and so far not one airline has even come close.

And I won't be using the recommendation of a total stranger. We all have different needs and we all see things differently....

Here's my different view: we and all our children will be our cold, cold, cold, cold, cold graves before any airline gets the JohnK 5 Star Approval Rating.

 

[Moopere]

The flights are completely full of people I don't necessarily want to sit next to.

Malays .... ?

 

[JohnK]

Here's my different view: we and all our children will be our cold, cold, cold, cold, cold graves before any airline gets the JohnK 5 Star Approval Rating.

Why are you having a go at me? Ratings mean absolutely nothing and there is nothing wrong with my statement.

How would someone rate an airline? Customer service? On time performance? Consistency in service? There may well be other ways to rate an airline but every single airline I have flown fails in these areas.

Malays .... ?

Not quite. The word you are looking for starts with an 'm' but is more to do with their religious beliefs than where they actually come from.

 

[anat0l]

Why are you having a go at me?

Now we're O/T... but... well, I'm right, aren't I?

I didn't say anything was wrong with what you said. You said:

I certainly would not regard any airline as a 5 star airline. Flown or not flown. They will need to earn their 5 stars from me and so far not one airline has even come close.

Now read my statement again.

 

[JohnK]

Now we're O/T... but... well, I'm right, aren't I?

If you really think so....

 

[TonyHancock]

Anyway airlines should never abandon passengers by simply giving them a phone number to call and re-arrange their flights.

It is pretty much what QF did when the Icelandic Ash cloud paralyzed UK airports.

I was stranded for nine days. I had to keep ringing every couple of days. I should have flown the day after LHR was closed and was rescheduled four times before finally escaping.

I'm not complaining about it just saying what happened. To be fair to QF it would have been an absolute nightmare to sort out and the staff I spoke to were very helpful. I was lucky I could work from my UK office.

 

[Les69]

It is pretty much what QF did when the Icelandic Ash cloud paralyzed UK airports.

I was stranded for nine days. I had to keep ringing every couple of days. I should have flown the day after LHR was closed and was rescheduled four times before finally escaping.

I'm not complaining about it just saying what happened. To be fair to QF it would have been an absolute nightmare to sort out and the staff I spoke to were very helpful. I was lucky I could work from my UK office.

you say that you were rescheduled. we had to do this for our selfs. they did nothing

 

[samiam]

Malays .... ?

Lawyers, methinks.

 

[Ric]

Let me guess....personal hygiene issues???

 

[JohnK]

Lawyers, methinks.

Let me guess....personal hygiene issues???

I believe the cryptic answer is in my post #32 above....

 

[samiam]

Not quite. The word you are looking for starts with an 'm' but is more to do with their religious beliefs than where they actually come from.

Ahhhhhh...... Monks!!!!

Sorry, couldn't resist :wink: