Arrgh! It's painful buying tickets online!

Discussion in 'American Airlines AAdvantage' started by Mal, Nov 24, 2006.

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  1. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Booked an AA ticket online tonight, and rather than giving my "American/UK/Etc" address, chose to give my Australian one and call up Reservations to authorise my credit card.

    So I ring the AA number on the website: 1 300 650-747

    Phone answers with an answering message to please call a 1800 International number.

    Fine! So I call that number and get diverted to a US Message inviting me to press 1, 2 or 3 etc.

    So I press the number for reservations.

    Disconnect!

    Redial number and try the process again.

    Disconnect!

    Redial number and try the process again.

    Diverted to India (as expected) and then spend 18 minutes going through my details and credit card number for the booking. Havn't been asked to fax my CC through to anywhere, but they seem to have accepted my CC number.

    Lots of fun! Why can't AA accept Australian credit cards at face value?
     

  2. Mal

    Mal Enthusiast

    Dec 25, 2004
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    My reservation has now been changed from $US to $AU, but is yet to be ticketted.

    The reservation was $1,109.20 (US) which has now converted into $1455.10 AUD.

    According to XE.com - The World's Favorite Currency and Foreign Exchange Site, $1109.20 (US) should be around $1425 (AUD).

    Have they added some kind of assistance fee? Or is it just a weird currency conversion?

    It'll be interesting to see what ends up on my statement, assuming that the transaction goes through correctly and I don't have to follow it up.
     
  3. cabbage74

    cabbage74 Intern

    Mar 28, 2005
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    XE quotes Mid-market rates. Thus is the average of the buy & Sell prices. For many of the travelex type retail outlets this can be 500-1000 pip/points and this would be about the difference you are seeing.

    Mal.
     
  4. oz_mark

    oz_mark Enthusiast

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    Don't the airlines use an IATA rate for currency conversions?
     
  5. serfty

    Moderator

    Nov 16, 2004
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    It's called the ROE and is updated every three motnhs.

    It is used for cross fare/tax/levy/surcharge calculations between differing currencies. Not used at all by the banks.

    At the moment, Qantas quotes it thus: "Effective 01 September 2006 the ROE is 1.30793". It's sort of related to the Greenback; maybe the next update (Friday?) it will reduce.
     
  6. serfty

    Moderator

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    btw, ROE = "Rate of Exchange"
     
  7. oz_mark

    oz_mark Enthusiast

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    But likely the number that would have been used to do Mal's conversion at? It gives a number (1450.75) somewhat closer to what Mal experienced.
     
  8. serfty

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    #8 serfty, Nov 29, 2006
    Last edited: Nov 29, 2006
    Certainly, and the difference makes sense given that the AUD has increased in value against the USD by about 4¢ in the last month.
     
  9. NM

    NM
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    Its actually the Rate of Exchange to the NUC (Neutral Unit Currency or Neutral Unit of Construction depending on whose definition you use) . It just so happens that 1 NUC = US$1 at the present time.
     
  10. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
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    Hmmm....can you think of a time when 1 NUC has not had a ROE of 1.0 to the USD ? :)

    Dave
     
  11. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
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    Don't think you'll get too many takers to buy this NUC at only 1USD.
     
  12. Mal

    Mal Enthusiast

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    The full amount has found it's way onto my Amex now - at the Australian price quoted above (and charged by AA Sydney).

    At least having it charged in Australian Dollars, there is no Amex conversion fee.
     
  13. NM

    NM
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    Nope. But one day it might!
     
  14. Mal

    Mal Enthusiast

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    An interesting postscript to this story:

    For certain reasons I had to cancel that ticket ... It was fully refundable, so what happened?

    The Australian amount was the converted back to US$ by AA and recredited to my card.

    I ended up making around $30 on the transaction!

    Ooops. I would have expected AA Australia to recredit me, not the U.S. Still not complaining...

    Maybe that's my compensation for having to deal with the Indian call centre?

    Don't worry though AA, I will be rebooking that ticket again in the future - once a few dominos fall into the right places and my plans are properly finalised. :) (Although this time, I do think I'll be using my "American" or "UK" addresses to try and make the transaction a lot smoother).
     
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