ANZ makes it harder to access sign-up bonus points

[Presten]

I'm having an issue with anz not paying the bonus. Approved 14th April but now they are saying 24months applies to me. It was definitely 12months when approved

 

[bjm76]

I'm having an issue with anz not paying the bonus. Approved 14th April but now they are saying 24months applies to me. It was definitely 12months when approved

Oh wow thats not great. I have messaged them in the ANZ App at 6am today and no reply as yet.

 

[Presten]

Oh wow thats not great. I have messaged them in the ANZ App at 6am today and no reply as yet.

The chat said I needed to call, I have been speaking to some angry lady now saying I'm not eligible. The only option is send a complaint form which she's doing now apparently.

 

[bjm76]

The chat said I needed to call, I have been speaking to some angry lady now saying I'm not eligible. The only option is send a complaint form which she's doing now apparently.

Thats frustrating. Did they offer to cancel the card and refund the annual fee?

 

[Presten]

Thats frustrating. Did they offer to cancel the card and refund the annual fee?

No they haven't offered anything yet. Just said someone will get back to me about the complaint in a few days.

 

[bjm76]

Ok so my situation is a little bit different... I applied for an ANZ Rewards Black... I had a ANZ Frequent Flyer Black under 12 months ago. I used the chat function in the ANZ App and the agent told me that the cards are different families and I am okay as the terms and conditions changed effective 2 May 2025.. so its going to be interesting what happens when I hit the minimum spend...

 

[denxh6]

Oh man! Same boat here, I was pretty sure it was not 24 months when I applied. Will need to call up tomorrow, as I didn't get the points either and thought it was a few weeks' delay.

 

[Presten]

Oh man! Same boat here, I was pretty sure it was not 24 months when I applied. Will need to call up tomorrow, as I didn't get the points either and thought it was a few weeks' delay.

I finally got a message back saying I will receive them thankful. You should be all good if you were approved before may 2nd

 

[denxh6]

I finally got a message back saying I will receive them thankful. You should be all good if you were approved before may 2nd

Thanks — I’ll need to get onto them first thing tomorrow. I guess our memory served us well — we both remembered it as 12 months!