ANZ makes it harder to access sign-up bonus points

[Presten]

I'm having an issue with anz not paying the bonus. Approved 14th April but now they are saying 24months applies to me. It was definitely 12months when approved

 

[bjm76]

I'm having an issue with anz not paying the bonus. Approved 14th April but now they are saying 24months applies to me. It was definitely 12months when approved

Oh wow thats not great. I have messaged them in the ANZ App at 6am today and no reply as yet.

 

[Presten]

Oh wow thats not great. I have messaged them in the ANZ App at 6am today and no reply as yet.

The chat said I needed to call, I have been speaking to some angry lady now saying I'm not eligible. The only option is send a complaint form which she's doing now apparently.

 

[bjm76]

The chat said I needed to call, I have been speaking to some angry lady now saying I'm not eligible. The only option is send a complaint form which she's doing now apparently.

Thats frustrating. Did they offer to cancel the card and refund the annual fee?

 

[Presten]

Thats frustrating. Did they offer to cancel the card and refund the annual fee?

No they haven't offered anything yet. Just said someone will get back to me about the complaint in a few days.