- Apr 27, 2015
Approved here, also. Easier than my previous attempt with ANZ, although they have definitely tightened up their application process over the last 2 years. It used to be a breeze.
I'm not the only one then.@Ktan89 I got approved, finally and it was a pain Not sure what the guy who assessed my application is smoking, it can't be legal for sure. He called me every end of the week to request docs I would send after the week end. Three times in total. Doc requests didnt make any sense to me. My application is a no brainer, got approved everywhere no worries, but this guy....
The assessment team is suposedly busy and don't take phone calls. If they keep asking non sense supporting docs, I am not surprised.
I should precise I applied for the black qantas, I guess it's the same team that assess all cc applications.
Thank you, your tip worked. I finally have my card today after i got approved Friday last week. I called them up and told them to get an assessor to contact me, a senior credit assessor called me and after explaining things to her she approved me. This just shows some of the reps have no brains to use logic sometimes and follows what the system is telling them. Anyway more than a month later and lots of my personal details stored in their email box later I got my card.I am surprised they don't ask for your neighbour's step-sister criminal record
I don't know if this helped, but I called ANZ and spoke to a general customer service rep (the cc assessment team can't be reach at the moment). He was rational, surprised at the number of docs I got asked for, surprised it take so long. He put a note to escalate my case. This might have been the reason why I got approved the next day.
It might be easier for you to finalize your application successfully rather than cancelling and asking they remove the credit check on your records in my opinion.
This is almost comical. I received a text message to let me know that "an Assessor will be calling me shortly to progress my application". 5 minutes later I get another text, and this is the full message: "Thank you for applying for an ANZ credit card. To proceed further, Please email us at (email removed) and quote your application reference number in the subject line of the email"God what an awful application process. I've churned this card several times before and it used to be a lot better, both from the information requested and the user interface. The email they sent me requesting payslips doesn't even specify HOW to provide these, you have to randomly click on a unrelated link to get to the income verification page.
Not to mention that there is zero functionality to speed up the process for existing ANZ customers. If I hadn't already taken the credit enquiry hit I would walk away from this card.
Yea they normally send this message after speaking to you on the phone, so that you know what to send. I got those messages after the calls. Send them an email to ask what they need (probably more payslips), asap, because it might take a few days to get an answer. In the meanwhile, if you feel like, call."Thank you for applying for an ANZ credit card. To proceed further, Please email us at (email removed) and quote your application reference number in the subject line of the email"
Yea they are so weird. My assessor couldnt' work out my salary on the payslip I sent, and ask for more payslips. On the phone I told him.... "but, my salary is written at the top left below my position, on each payslip.... why do you need more payslips".... I quickly gave up arguing as there is no point. I just sent the payslip, and then more docs, and then more docs.Endless questions about why some pays are more than what I reported as my salary in the app .... seriously? They’re worried I sometimes earn more?
Doesn’t sound great.Final update from my end, received a call and was told they could not offer me a card at this stage without me providing more payslips. The application would stay open for 85 days (oddly specific) and I could send them through anytime during this timeframe.
Within 30 seconds after hanging up received an email and text message saying that my application had been rejected and that I will also receive a letter.
Seriously ANZ, your communication is horrible and inconsistent. Not going to argue the outcome but the process left a bad taste, especially when I am an existing customer and clearly not at risk of defaulting.